Pier 1 ImportsReviews of pier1.com

This place is a joke. I ordered 2 kinds of reed diffuser oil. They took my money and after 3 weeks I had not received the product. I contacted customer service they told me my shipment was damaged and asked me to pick something else. They were out of the scents I ordered. They only had one scent I was not interested in. I asked for a refund. They refused and offered me a replacement product that I was not interested in. Again, I asked for a refund of my money. Again they refused and offered me %125 discount. Meaning I could get something free. They refused again to refund my money, so I selected 4 of the bottles of reed diffuser oil in a scent I didnt want because that was the only product they had. The scent was on sale, and 3 bottles was less money than my original order, so the 4th one would have been cover by the extra %25 discount. They wrote me back saying they would only send 2 bottles. How in the actual f!$@ is that even right? They refused multiple times to refund my money and then agree to compensate me and then send me product that is less expensive than what I already paid. The kicker is, I still have not received a shipping number or the product or anything. Dont spend your money with this company unless you want to just send them money and not ever receive anything you order. Prepare to get ignored after you bring up the facts.

New Pier One is awful. They cancelled all credit card rewards for existing customers, cancelled all gift cards held by existing customers, and will not honor any defective products sold prior to their “New Management” taking over. I bought six outdoor club chairs in an outdoor weatherproof wicker like material that was supposed to hold up to outdoor elements less than two years ago, and one of them is falling apart. For the price I paid they need to do something, but will not. It is disgraceful. Such a shame, it was a great store before- I guess I am a Wayfair shopper now. Much better return policy and customer care.

Good Products but worst service ever I had been a long time shopper and loved the products but no more Pier 1 now. I received the packages in couple of boxes, but packing was so terrible, some of items were broken and splited in the box. To get a refund I made a call to customer support, never answer. I could contact a customer support, seems to be she is the only customer support, she was very rude and she requested to prove the damaged items by photos and so on. I spended half an hours to return and got a gift card instead of money back. Be aware buying at Pier 1. Don't expect old pier 1.

I haven't ordered anything from Pier I for awhile, so I don't know if this is a new policy, but I just received a print that I ordered. I don't like it and want to return it. No problem, except they don't give your money back, you get a STORE CREDIT. Are you kidding me? Plus I have to pay for shipping, they do not offer a flat fee. It will probably cost me more to send this thing back than what I paid for it. BEWARE!!!!

Products from other companies and resold. Materials and quality misrepresented. Paying for refund shipping. Told only gift cards for returns and time to receive item is weeks if not longer

I order something 20 days ago and have not received it. They of course charged my account immediately. I received an email today requesting a review of the product. I called Pier One and they said they are so sorry but it hadn’t shipped. I will never order from them again!

I ordered a TV Stand about 4-5 weeks ago from Pier 1. Unfortunately, the package arrived with zero tools for assembly (screws, washers, etc). I can’t tell you the amount of times I called to resolve this issue. The customer support is by far the worst in the business. I’m fine with losing some money to gain knowledge.... I’ll never order/buy a single product from this company again !

I purchased air freshener 3 weeks ago. It has moved farther away from where it originally shipped. It has been at the same location for the last 8 days. 1,700 miles from my house! They said not to call them back until another week went by. I have called 3 times & they keep telling me it will be here any time. Its kind of hilarious since its just sitting somewhere day after day after day.