Pie InsuranceReviews of pieinsurance.com

Augstus the Pie Agent made too many mistakes on the policy. Policy endorsement page was longer than the insurance certificate. Guy put some random person's name as officer. Had to go back and forth few times to ask him to fix the policy, and still the policy wasn't corrected. In the end had to work with another agent to get Workers Comp Policy. I would give 0 stars if I could.

Price great service terrible

Hi, Just called to ask for a quote for my company, the representative told me they didn't offer work comp insurance for seasonal work. I understand they can't offer what they can't. My point is he was rude, just throw the info at me without any explanation and hang up on me before we could end the conversation properly. First experience and last experience. Poor customer service. Hopefully that was only this representative that didn't introduce himself.

Thank you Mr. Stone. I appreciate you deleting my payment method. I do intend to make complaints - regarding my recent experience - through any available channels regarding your - Pie Insurance - payment process. I am not certain if it is legal to permanently capture payment information for the purposes of "auto pay" or "recurring payments" without first notifying the consumer and obtaining consent to do so. I am however fairly certain that I am not the only consumer who will find this current payment process problematic. Generally speaking, any sort of payment method permanently stored and used for recurring payments (auto pay) generally requires notification to the consumer and some sort of enrollment process (acceptance of these specific terms by the customer before entering payment information). The consumer should know - prior to making a transaction - if and when their bank card information is being permanently captured and stored, especially for the purpose of auto pay. The terms of service available on the payment page do not state anything regarding enrollment in auto pay, setting up a recurring payment method, and do not give any indication that payment information entered will be permanently and indelibly stored. All the payment page states is: Payment Acknowledgements Pie Insurance will be authorized to withdraw amounts due. This statement does not indicate that Pie Insurance intends to enroll the consumer in auto pay or setup a recurring payment method. I also question your company's practice of denying the consumer any rights to manage payment methods captured during the Pie Insurance payment process. I will say that this whole payment process seems fraudulent in that my card information was captured and permanently stored without my prior consent. I would restate that this is particularly problematic because I specifically asked a representative of your company prior to entering my payment information and was assured that I was not enrolling in any sort of auto pay or recurring payment. To make matters worse, I was then told that I had NO ability to manage or remove my payment method. Thank you again for your assistance.

Like many others on here, we took the time to apply, get pre-approved, only to be turned away after the fact with no explanation. Juan claimed he would get back in touch with us and let us know what was happening, but nevere did. Attempts to reach him, were answered by automated attendant. Mind you this is the sales process, think about it! if its that difficult, and yes it is, to reach them in the sales process, how difficult will it be if you use them for insurance when you really need their help. NO THANKS, see ya!

Worst Insurance company I have ever dealt with. Took all my info knowing I was a 24 hr. business, then call me back and said too high a risk and we dont cover 24 hr businesses. Would have been nice to know that from the start. Went through the entire underwriters process to find that out. Waste of time !!

Horrible experience! We used Pie for about a year for WC policy in our small office. Never had to communicate with them due to no incidents. However, at the end of the year, they send a notice that they will no longer cover us due to them “no longer having the appetite to cover our line of business” and also giving us notice that we will be audited. Our line of business is an office based recruitment and HR consulting company. We ended up going back to Hartford. The transition to PIe was supposed to be cost saving and it ended up costing even more after the audit. They claimed that our rate increased because we have additional members. We clearly stated that the additions were part owners. The increase from audit ended up being about another 50% which is not even consistent with the increase of payroll amount. It felt like a bait and switch. We will never work nor recommend anyone to work with Pie Insurance again.

Why can i not select zero stars??? That is what they should have. POOR communication, POOR followup, POOR attitude.Buy local and you may pay a few dollars more but at least you will get help when needed. 35 years I have been in business this is my first review ever of any company.