Raj S.
Horrible
Horrible! I bought a subscription. After I bought a subscription, I cannot log in at all! It keeps saying, "Subscription not found." I tried to contact support and they have NOT been helpful at all. They take your money but don't give you any support. They are happy to take your money but don't provide any support!
Response from Pictory.aiJan 28, 2025
Hi Raj! Lisa here. I’m truly sorry to hear about your frustrating experience in 2023. I completely understand how upsetting it must have been to face login issues after purchasing a subscription, especially without receiving the support you needed. Since then, we’ve made significant improvements to our systems to address these kinds of issues and ensure a smoother user experience. We’ve also enhanced our support services with real-time chat for faster assistance and introduced a Facebook Creators Group for additional community support: https://www.facebook.com/groups/863439644603943/. Your feedback helps us improve, and I hope we can make things right for you in the future. Thank you for sharing your experience—it’s invaluable to us as we strive to grow and do better.



