Valentin C.
System is always failing/ Horrible customer service
I have been using this service for about 6 months now. At first it was working fairly well. Lately I am not sure what is going on but I continue to have trouble with my videos. 2 weeks ago no one could down load a video. I lost 2 weeks of work. I was going on vacation and my goal was to work late and complete 3 videos and schedule two of them on the week I was on vacation. I could not because there system would not allow me to down load. Customer service is horrible they do not follow up with you, I need to send about 2 to 3 emails to get one answer, when I do get the answer it is not very detailed. I don't think these people understand that they need to keep their current customers in order to be successful . I am currently waiting for an answer from them on another issue where my voice over does not match the subtitles. I find myself waiting again and not able to work because this system is unreliable. If you are trying to turn you tube into a business this system is not for you. There are many more systems that provide these services and I am going to start to look into them and check out there reviews etc. I will let you know if Pictorys customer service and systems improve but as of now I give them a 1 out of 5.
Response from Pictory.aiAug 19, 2024
Hi Valentin, I'm sorry to hear about your frustrating experience with Pictory, and I totally get where you're coming from. Please accept our apologies for the frustrating experience you've had with Pictory. It's clear that things haven't been going smoothly, especially with the video download issues and the challenges you're facing with our customer service. I have contacted the technical team and the issues have now been resolved. We appreciate you taking the time to share this feedback. Hopefully, we can turn this one-star review around. Happy creating!