Pictory.ai Reviews | Read Customer Reviews of pictory.ai

Pictory.aiReviews of pictory.ai

4.1663 reviews
Video & Sound
17625 48TH AVE SE, BOTHELL, Washington

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Pictory.ai

About Pictory.ai

Democratizing Video Creation with AIPictory is built for a world where anyone can turn content into engaging videos at scale. Fast, simple, and accessible video creation powered by AI. Pictory is an online AI video creation platform designed for content marketers, learning and development teams, and business development teams. It helps transform long-form content into short, useful, and engaging videos without technical skills or complex editing software. Creating consistent video content takes time. Pictory removes that barrier.What you can create with Pictory Short branded learning clips for training and internal communication Training and onboarding videos generated directly from scripts Sales, pitch, and explainer videos for business development Highlight clips from long recordings for knowledge sharing Videos from blog posts, documentation, and URLs Automatically captioned videos for accessibility and reach AI-powered creation workflows Prompt to Video: Generate videos directly from a simple text prompt. Text to Video: Turn scripts into professional videos with AI voices and visuals. URL to Video: Convert articles and web pages into shareable videos. Edit Video Using Text: Make edits by changing words instead of timelines. PPT to Video: Transform presentations into narrated videos. Summarize to Video: Condense long content into clear video summaries. Images to Video: Create videos from images using AI image generation. Video Recording: Record and enhance videos inside the AI Studio. Why teams choose Pictory AI Image Generation and AI Studio: Create visuals and videos in one place. Consistent Branding: Add logos, colors, intros, outros, and watermarks. Scalable Content Creation: Produce videos faster without increasing costs. Easy to Use: Cloud-based, no downloads, works on any computer. Collaboration Ready: Built for teams that need speed and consistency. Pictory helps teams share knowledge faster, keep content up to date, and turn ideas into videos that people

Pictory.ai (pictory.ai) has 663 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Website: pictory.ai
Category: Video & Sound
Location: BOTHELL, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Pictory.ai reviews

663 approved reviews, newest moderated first

Viktoriya
Nov 21, 2025
Do NOT use this platform.
Do NOT use this platform. I paid for a full yearly subscription, but after generating only 20 minutes of videos, I received a message saying my quota for premium voiceovers was used up and that I needed to top up — even though my plan clearly states I should have 60 minutes of premium voiceover included. I couldn’t even listen to the voiceover on videos I had already generated before the message appeared. I contacted support, and after five days they finally replied, only to tell me that every time you regenerate a voice, it deducts from your quota. What about the previously generated videos? Why can’t I listen to them, even though they were already part of the quota I paid for. No answer. My videos ended up being over a week delayed, so I thought I would wait for the new cycle. My subscription started on the 20th, so logically the new cycle should start on the 20th as well. But apparently, their cycle renews on the 1st of the month, not when you actually begin your subscription. I don’t have time to wait another 10 days. I contacted support again to ask how I can top up the premium voice minutes — no reply. If I try to top up myself, the system forces me to pay for another full year for top up (almost $90) on top of the amount I already paid, even though I have only used the service for two weeks. Then, when I tried to cancel my subscription, I was met with a bot informing me that if I cancel, all my videos will be permanently deleted. Overall terrible experience, and very poor customer service.
Response from Pictory.aiNov 25, 2025
Hello Viktoriya, Lisa here. Thank you for bringing this to our attention, and I sincerely apologize for any confusion regarding your voiceover minutes. I've immediately escalated your case to our support team to ensure this gets the attention it deserves. Has your issue been resolved yet? If not, please reach out directly to [email protected] with your account details. Our team will prioritise your request and work to resolve this as quickly as possible. I'm taking these concerns seriously and want to make sure you're taken care of. Lisa
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S. D.
Nov 21, 2025
Love Pictory
Love Pictory - very cool service!
Response from Pictory.aiNov 21, 2025
Thank you so much for sharing this 💜 It also means a lot to hear that our customer service team has been helpful. If you’d like to connect with other creators or share your work, you’re always welcome to join our Facebook community: 👉 https://www.facebook.com/groups/863439644603943 We’re here anytime you need us!
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F.H.
Nov 19, 2025
Unreliable customer service
I’m extremely disappointed with Pictory’s customer service. I have a fixed upload schedule for YouTube, and two of my videos ran into a download error. I reached out to customer support well in advance with all the information they needed and explained when the issue needed to be resolved, since the video had to go live on a specific date (they had more than a week). I received a reply the next day saying they would look into it and update me. After that… nothing. I emailed several more times, reminding them that the upload date was getting closer, and still got no response. I’m very dissatisfied. A platform like this should be reliable, and when issues occur, they shouldn’t interfere with their customers’ upload schedules. I would skip Pictory — and that’s entirely because of their customer service.
Response from Pictory.aiNov 20, 2025
Hi FH, I'm Lis, and I want to personally apologize for the frustrating customer service experience you had. You were right to call us out on it! Here's the good news: We finally tracked down the issue. Both videos are now successfully generated and ready for you to download! We are actively reviewing our internal follow-up process to ensure this kind of delay never happens again. We truly value you as a customer and hope we can earn back your trust. Best, Lis
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Juan X.
Nov 18, 2025
Pictory me da fallos continuamente y…
Pictory me da fallos continuamente y nadie del equipo de ayuda al cliente me ha solucionado el problema a pesar de la cantidad de veces que he solicitado ayuda. Lo peor es que me han obligado a pagar un año por adelantado. Yo aconsejo que antes de comprar Plctory miren otras opciones
Response from Pictory.aiNov 19, 2025
Hola Juan, Entiendo que estás teniendo un problema con el inicio de sesión. Mi compañera Silky ya te envió instrucciones para que puedas acceder a tu cuenta usando Google y no con contraseña y nombre (Local). Espero que puedas cambiar tu perspectiva sobre nosotros. Me impacta leer que te sentiste obligado a comprar Pictory. ¿Podrías enviarme una captura de dónde viste ese mensaje que te hizo sentir así? Nos gustaría revisarlo contigo. Lis, Marketing Team
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Saman P.
Nov 16, 2025
I have used Pictory for 2 year
I have used Pictory for 2 year. First year the budget plan, this year the standard plan. However I am going to cancel this end of this month. 1. 11 labs voices you get are not as good as 11 labs. 2. AI video clip selection is very bad. It selects video clips on a single word in the sentence. If I do a video on "diabetes reversal" it would have a video on a car reversing. 3. They don't respond to questions promptly. I have never had a real answer except some AI-generated Bullxit. 4. Have not been able to monetise the channel after 2 years try. I have another channel on the same subject, manually done on the same subject in my mother tongue. Created more than 600 videos, but just a waste of time and money.
Response from Pictory.aiNov 19, 2025
Hi Saman, Thank you for sharing your experience. We’re truly sorry to hear that things haven’t worked as expected. We take your feedback seriously, especially around voice quality, AI clip selection, and support response times, and your comments help us continue improving. Our support team mentioned that your case was escalated internally for review. Could you please let us know if the issue you were facing has now been resolved? We want to make sure nothing was left pending. If not. You can reach us anytime at [email protected], and we’ll make sure a team member follows up personally. Thank you again for being with Pictory these past two years. We truly appreciate your time and trust. Lisa, Pictory Team
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Raze G.
Nov 13, 2025
video creation made easy
video creation made easy, excellent feature and smooth interface and a responsive customer service team
Response from Pictory.aiNov 13, 2025
Thank you so much for sharing this 💜 We’re really glad to hear that creating videos feels easy for you and that the interface is working smoothly. It also means a lot to hear that our customer service team has been helpful. If you’d like to connect with other creators or share your work, you’re always welcome to join our Facebook community: 👉 https://www.facebook.com/groups/863439644603943 We’re here anytime you need us!
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Louis
Nov 13, 2025
Pictory is a Great tool with awesome Support when you need it!!
Yash and the entire Pictory team provide the best support that I have ever experienced. There is no video generation tool quite like Pictory and I don’t know what I would do if I had to choose a different process. The Pictory platform is consistently being improved with new functions that have made each video that I have generated better than the last! Support is very knowledgeable about their tool and are ready to help when I have questions. Very happy annual subscriber here!
Response from Pictory.aiNov 13, 2025
Thank you so much for this amazing feedback 💜 We’re really happy to hear how much value you’re getting from the platform and that our support team, especially Yash, has been helpful for you. We put a lot of care into improving Pictory week after week, so knowing that each new feature is making your videos even better means a lot to all of us. Thank you for being an annual subscriber and for trusting us with your video creation. If you ever want to share your work, get inspiration, or connect with other creators, we’d love to have you in our Facebook community: 👉 https://www.facebook.com/groups/863439644603943 We’re here anytime you need us! 💜
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DerShung
Nov 13, 2025
This is a great tool
This is a great tool. I never had video creation experience and I have been able to create product videos on my own for our company!
Response from Pictory.aiNov 13, 2025
Thank you so much for sharing this 💜 It’s amazing to hear that you were able to create your own product videos without prior experience. That’s exactly why we built Pictory, to make video creation accessible and simple for everyone. If you ever want tips, inspiration, or to see what other creators are making, feel free to join our Facebook community: 👉 https://www.facebook.com/groups/863439644603943 So happy to have you with us!
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