Pictory.ai Reviews | Read Customer Reviews of pictory.ai

Pictory.aiReviews of pictory.ai

4.1663 reviews
Video & Sound
17625 48TH AVE SE, BOTHELL, Washington

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Pictory.ai

About Pictory.ai

Democratizing Video Creation with AIPictory is built for a world where anyone can turn content into engaging videos at scale. Fast, simple, and accessible video creation powered by AI. Pictory is an online AI video creation platform designed for content marketers, learning and development teams, and business development teams. It helps transform long-form content into short, useful, and engaging videos without technical skills or complex editing software. Creating consistent video content takes time. Pictory removes that barrier.What you can create with Pictory Short branded learning clips for training and internal communication Training and onboarding videos generated directly from scripts Sales, pitch, and explainer videos for business development Highlight clips from long recordings for knowledge sharing Videos from blog posts, documentation, and URLs Automatically captioned videos for accessibility and reach AI-powered creation workflows Prompt to Video: Generate videos directly from a simple text prompt. Text to Video: Turn scripts into professional videos with AI voices and visuals. URL to Video: Convert articles and web pages into shareable videos. Edit Video Using Text: Make edits by changing words instead of timelines. PPT to Video: Transform presentations into narrated videos. Summarize to Video: Condense long content into clear video summaries. Images to Video: Create videos from images using AI image generation. Video Recording: Record and enhance videos inside the AI Studio. Why teams choose Pictory AI Image Generation and AI Studio: Create visuals and videos in one place. Consistent Branding: Add logos, colors, intros, outros, and watermarks. Scalable Content Creation: Produce videos faster without increasing costs. Easy to Use: Cloud-based, no downloads, works on any computer. Collaboration Ready: Built for teams that need speed and consistency. Pictory helps teams share knowledge faster, keep content up to date, and turn ideas into videos that people

Pictory.ai (pictory.ai) has 663 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Website: pictory.ai
Category: Video & Sound
Location: BOTHELL, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Pictory.ai reviews

663 approved reviews, newest moderated first

Scott S.
Jan 21, 2026
The Support is Terrible and They Rip You Off
The support is terrible. They tell you to "stay online and we will be right with you", but after 25 minutes you realize that is a lie. After you hound the chatbot it tells you that it has sent your request to support and they will be in-touch. All I wanted to do was change my email address, and they told me I had to move all my projects and setup a new account. Really? That's ridiculous. I decided I wanted to cancel my subscription and get a refund of $216 for the remaining 9 months of my 12 month subscription. They will not do that. Once they latch unto your money it's gone. What kind of policy is that? If someone is not using your service anymore, why do they have to pay for it? That kind of behaviour tells me they are desperate for income because the product sucks. Stay away and beware. ******************* Hi Lis, Your support team did not address my refund concern at all, when can I expect my refund? They just told me they are waiting for me to open another account. Not happening. I am done with you and your "team" I just want a refund for the remaining unused months. ******************* Update: And here's their response to my refund request... "Since our Annual Plan is significantly discounted from our Monthly Plans and is a commitment from you and Pictory, we don’t currently offer refunds." I guess it doesn't matter if you're an unsatisfied customer, pictory is "committed" to keeping your money.
Response from Pictory.aiJan 30, 2026
Hello, Lis here. Thank you for taking the time to share this feedback. We are sorry for the frustration you experienced. This is not the level of service we want to offer. We have identified a bug in our system related to the support flow and have already discussed it with our provider. We truly appreciate you highlighting this issue, since it helps us improve and prevent this from happening again. Our customer support team has already reached out to you by email and is actively handling your cases, including the account change and subscription concerns. Billing and refunds need to be reviewed directly by the support team, so they are the right ones to assist you in detail. We understand why this situation led to a negative experience, and we sincerely hope we can resolve this properly and earn back your trust. Lis
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Rachelle G.
Jan 19, 2026
Pictory is versatile and intuitive.
Pictory is versatile and intuitive.
Response from Pictory.aiJan 28, 2026
Hello! Lis here. Thank you for the great feedback. We are glad to hear you find Pictory versatile and intuitive. That is exactly what we aim for. If you enjoy using Pictory, you might also like joining our creators community on Reddit. It is a nice space to share ideas and learn from other creators. https://www.reddit.com/r/Pictory_Community/ Thanks again for taking the time to share your thoughts.
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Veneet K.
Jan 19, 2026
My personal review after using pictory ai
I've been using pictory from 4 months to make faceless videos. In being I faced many issues with this tool to make high quality visuals and voiceovers and sometimes it took so much time to load files. However, after a month I saw some improvement in voiceovers and visuals. But still videos I wanted to generate was not satisfying and convincing. So i didn't continued upgrading further.
Response from Pictory.aiJan 28, 2026
Hello. Lis here. Thank you for taking the time to share your honest review and for using Pictory for several months. I appreciate you explaining both the challenges you faced early on and the improvements you noticed over time, especially with voiceovers and visuals. Feedback like this is very valuable for us, as it helps us understand where the product is meeting expectations and where it still falls short for creators like you. If you have specific suggestions about what would make the visuals, voiceovers, or performance more satisfying for your use case, I would really encourage you to share them directly with our product team here: https://feedback.pictory.ai/roadmap . They actively review ideas and improvement requests there. If you ever decide to give Pictory another try and run into technical issues like slow loading or file processing, our support team is available at [email protected] and will be happy to help. Thank you again for your balanced and thoughtful feedback.
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Dibo J.
Jan 17, 2026
Trotz Professional Plan kein Getty Images Material und Support hilft nicht
Ich habe vor 2 Monaten das Professional Jahresabo gekauft, vor allem, um mehr und besseres Stockmaterial für meine erstellten Videos zur Verfügung zu haben. Und das fand ich bei Pictory, da sie in ihrer Bibliothek neben Storyblocks auch Getty Images Videomaterial anbieten, was mich sehr freute. Einen Monat funktionierte alles. Seit nun mindestens 2-3 Wochen kann ich nicht mehr auf die Getty Images Bibliothek zugreifen. Es werden mir nur noch Stockvideos von Storyblocks angezeigt, obwohl ich den Professional Plan habe und es dort explizit mit inbegriffen ist und es ja auch vorher funktionierte. Der Ki-Chatsupport von Pictory konnte mir nicht weiterhelfen und verwies mich auf den "echten Support", der sich innerhalb von 1 Werktag bei mir melden sollte. Nach 4 Tagen kam tatsächlich eine Rückmeldung vom Support mit der Bitte, dass ich Screenshots von meinem Problem machen sollte. Das habe ich am selben Tag noch getan. Seit dem kam keine Antwort mehr von Support. Das ist absolut inakzeptabel, da für mich dadurch dieses teuer bezahlte Abo nur sehr eingeschränkt nutzbar ist und ich den Plan vor allem wegen der Anbindung zu Getty Images abonniert habe. Da die Credits monatlich abgerechnet werden und die nicht verbrauchten Credits am Monatsende verfallen, ist es umso wichtiger, dass sich der Support auch zeitnah zurückmeldet und vor allem das Problem behebt, sodass ich weiterarbeiten kann. Ich bin wirklich sehr enttäuscht und fühle mich um mein Geld betrogen. Ich hoffe, dass sie mich aufgrund dieser Bewertung nun endlich ernst nehmen und mein Problem beheben. Ansonsten bleibt mir nur die sofortige Kündigung, da ich nicht die versprochene Leistung bekomme.
Response from Pictory.aiJan 28, 2026
Hello. Lis here. Thank you for sharing this detailed feedback. I am really sorry for the frustration this situation caused and for the delay in communication from our side. I want to confirm that our team has now resolved the issue with the Getty Images access on your account. As shared by the team, they have also extended your subscription by two weeks as a goodwill gesture, and your next billing date has been adjusted accordingly. We appreciate your patience while this was being addressed. We genuinely want to change the perception you currently have of Pictory and show you that we take issues like this seriously. Your feedback about support response times and the impact of unused monthly credits is valid, and it has been shared internally. If you notice anything still not working as expected, or if the Getty Images library is not fully available on your end, please reply directly to the existing support thread or reach out to [email protected] so the team can assist you immediately. We truly value your feedback. If you would like to share additional thoughts or suggestions on how we can improve the product or support experience, you can do so here: https://feedback.pictory.ai/roadmap Thank you for giving us the opportunity to address this, and we hope we can restore your confidence in Pictory. Lis
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Marco L.
Jan 16, 2026
Bad Experience
Update: The customer service contacted me and offered a full refund. So I raised of 2 stars thanks for the customer service. I don't know if they sorted the issue as I wanted to loose other time behind that. Bad Experience I subscribed for one month and started creating videos. After a couple of videos, I encountered a technical issue. The video preview in the storyboard was completely dark, and even when previewing the video, it remained dark, making it impossible to create any content, cut scenes, etc. I tried to fix the issue by changing videos and checking online for solutions, but nothing worked, so I contacted customer support. Unfortunately, I was effectively abandoned twice. With a monthly subscription, waiting more than two days for support is unacceptable. On 26/12, I contacted customer support. On 02/01, Dhruv replied by email, asking me to confirm which project had the issue. I replied the same day. On 09/01, after receiving no answer or solution and being under pressure to create videos for my work, I contacted customer support again. Rae replied the same day, asking me to share one of the videos affected by the issue, which I did. On 16/01, having received no response at all, I decided to cancel the subscription. I have to say that the library of voices and visuals is nice. The platform does have some limitations, but honestly, these would be very easy to avoid or improve. If you never face any issues and only want to create videos using pre-made visuals and AI, it might work for you. But if you do run into a problem, good luck. For me, $49 thrown in the bin.
Response from Pictory.aiJan 28, 2026
Hello Marco. Lis here. Thank you for following up. Our team has reviewed your message, and we shared a few troubleshooting steps to help identify the issue. Could you please let us know if you had a chance to try those steps, including clearing your browser cache and cookies? We also recommend using Google Chrome first, as it offers the most stable experience with Pictory. Please let us know which browser you were using when the black preview issue happened. Your feedback is very important to us and helps us improve both the product and our support experience. If you would like to share additional suggestions or ideas, you can do so here: https://feedback.pictory.ai/roadmap . Our product team reviews all submissions there. Thank you for your time and for sharing your experience with us. Lis
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stephane R.
Jan 13, 2026
Annulation et remboursement d'abonnement
Les outils de création de vidéos ne sont pas optimal. Les options que vous prenez dans le forfait professionnel sont absent malgré qu'il sont indiqué. Malgré plusieurs relances, impossible d'annuler mon abonnement ou même de ce faire rembourser.
Response from Pictory.aiJan 16, 2026
Bonjour, Lis ici. Merci pour votre message et pour avoir partagé votre expérience.Je vous confirme que la situation a été traitée et que votre abonnement est désormais annulé. Le dossier est bien clos de notre côté. Votre retour concernant les fonctionnalités et le contenu du forfait a été noté. Ce type de commentaire est important pour nous aider à améliorer la plateforme et la clarté de nos offres. Si vous avez encore des questions ou si vous constatez quoi que ce soit d’inhabituel sur votre compte, n’hésitez pas à contacter directement notre équipe à [email protected] Lis
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Matthias K.
Jan 12, 2026
Excellent customer support!
Excellent customer support! The product itself is great and works exactly as promised. In the end, I realized that I don’t really need it for my current business, but what truly stood out was the outstanding customer support. The team was fast, friendly, and very accommodating, offering a fair and helpful solution regarding the refund. This level of professionalism and customer care is rare. Thank you to the Pictory team — highly recommended!
Response from Pictory.aiJan 14, 2026
Hello! Lis here. Thank you so much for sharing this thoughtful review. We are really glad to hear that Pictory worked as promised and that our support team made a positive difference for you. Fast, friendly, and fair support is something we work hard on, so your words mean a lot to us. Even though Pictory was not the right fit for your current business, we truly appreciate your trust and your recommendation. If you ever need video creation again in the future, we will be happy to welcome you back. If you enjoy staying connected with other creators, you are always welcome to join our community on Reddit at https://www.reddit.com/r/Pictory_Community/ . It is a great place to share ideas and learn from others. Thanks again for taking the time to leave such kind feedback. Lis
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Pio
Jan 11, 2026
Pls add more real visual videos and…
Pls add more real visual videos and photos and help us reduce the subscription, it seems too high
Response from Pictory.aiJan 14, 2026
Hello! Lis here. Thank you for sharing your feedback with us. For feature requests like expanding visual content, please share your ideas on our roadmap at https://feedback.pictory.ai/roadmap . Our product team actively reviews suggestions there. Thanks again for taking the time to let us know your thoughts. We appreciate it. Lis
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