Tai N.
Terrible experience with billing
Terrible experience with billing. Others are having the same experience. Renewal started again and I asked for refund as not using it. Billing was within a few hours. This happened twice as I meant to cancel the first time. So 3 years of subscription for nothing as I forgot to cancel the 2nd time as well. This company does not care about it's customers and the product is way overpriced for the clunky attempts it makes.
Response from Pictory.aiJun 18, 2026
Hello Tai, Lis here. Thank you for sharing your feedback. We're sorry to hear about your experience. We have reviewed your case and have just contacted you directly with a solution. Please check your inbox for our latest message. We genuinely value customer feedback and always aim to make things right when issues arise. If our recent resolution has changed your perspective, we would be grateful if you would consider updating your review to reflect your latest experience with our team. If you have any questions or need further assistance, simply reply to our message and we'll be happy to help. Lis



