Jayne H.
What Out for "Unclear" Membership Charges!
My husband enjoyed learning to play the piano using this method. However, they are not clear with how the ongoing charges work. We chose not to sign up for a membership --repeated answered "no" to the request. Then, we were charged anyway. When I called, I spoke to Scott who was immediately extremely rude (laughed at me, then called me names for questioning the charge). He said that when we accepted the "free" books, we automatically agreed to a membership -- which was NOT clear. I have NEVER been treated with such rudeness and therefore to not recommend this business. There was absolutely no need for Scott to be so rude and insulting. Just heard from Jarrod, the CEO of the company. He listened back to the conversation I had with Scott and apologized. Jarrod was very kind and very sorry for my experience. He completely refunded (without me asking) all expenses we have incurred with the company. I am glad to know the company is willing to take a look when something goes wrong.