phylabiotics.comReviews of phylabiotics.com

The products do not work as well as promised! UNABLE TO CONTACT THEM TO CANCEL SUBSCRIPTION! TERRIBLE EXPERIENCE!

My son used the product for over 60 days with zero improvement in his acne. Their money-back guarantee is extremely narrow, and if you have placed a second order for a second month supply to meet the 60 day trial requirements, it cancels their money-back guarantee. This company is extremely misleading in standing behind their product.

Product does not work at all. My daughter used it consistently for 6 months with zero improvement. Further, they refuse to send a password reset link and ignored my request to cancel and get logged in, resulting in having to pay for another $99 for their worthless and expensive product. Customer service is only via email so they can ignore whatever they want.

If you live in Canada, expect the longest shipping delays. I was surprised to find out with my recent 2nd order with them from back in November,- that they still went ahead and used Canada Post, which was already on strike for two weeks when I ordered from their website, meaning this product is just sitting somewhere and BTW - it says it NEEDS to be refrigerated. So, the integrity of the probiotic has probably been compromised by now. I have asked for a refund and to cancel the order - I don't have high hopes. Does it work? It controlled my son's breakouts more than some other products did, but now we are using supplements to assist with his liver - you should research this. He hasn't had Phyla for almost a month, and we have him on Milk Thistle, Berberine, Probiotics and Zinc, and it's working wonders on his face! A problem area under his eye would not go even with Phyla but is 75% reduced with supplements. Start with the problem - it's always the gut and the liver health.

Made my skin worse! They say to wait out the “purge” but who has time for that. I started using Ordinary’s Niacinamide and Zinc with Linoleic acid serum from Krave and a moisturizer and my skin is so much better now. Also emailed twice asking for a refund with no reply.

Purchased this product for my teenage daughter. She had acne on her forehead and temples but after using this line she ended up with acne all over her face. It was not a good match for her and I truly wish we never tried it. Also, the ingredients are not as pure as advertised, Still trying to figure out how to treat what Phyla caused. Reached out for a refund and received 50%, as advertised. Disappointing that they only refund 50% when their product does not work, so it was a total waste of $50 plus a dermatologist visit. The site states "try risk free for 60 day). 50% is not risk free. Wish it worked and had high hopes but it did the opposite.

This product simply does not work. I used it EXACTLY as recommended in the directions. I had a horrible experience. First of all, the serum contains oil (the company admits this). Oil is a moisturizer. So it moisturized my skin, making my acne 10 times worse. Then, in areas where I didn't have acne before, acne started appearing because of this. And then, after two months, when I asked for a 50% refund (only a 50% refund!), they denied my request, because they said I had to send them back the empty bottle. An empty bottle? Why? And for only a 50% refund!! Well, even disregarding that, the product does not work, PERIOD. Maybe they'll fleece some people with their clever marketing, but they are NEVER going to retain any customers with a product that is useless and even DAMAGING.

Not as advertised! Bout what was supposed to be a 60 day supply of acne medication. Instead, I received two sample sizes. There is now a notice on their website that say you will receive three sample sizes because they are out of the full size. The problem is that the sample sizes will last maybe a week at best. They are also more potent than the actual product which is ethically strange for a company to do. It was hard to get in contact with the service team who are requiring me to send back sample sizes for a refund. This seems unusual for a skincare company. I do hope they make sure to pay for the shipping label. At this point, I’m not sure they will! The product costs 70 dollars. It is way too expensive for this type of thing.