Natali
Advanced worked for one day
I paid for Advanced, but it only worked for one day. The next day, all nodes were closed and it's asking to pay for the tools again. The active profile is valid until 20.06.2025
Response from Phygital+Sep 25, 2025
Dear Natali, Thank you for your feedback, and we apologize for the access issue you encountered with your Advanced plan in the past. For any similar situations in the future, we always recommend contacting our Support Team directly for immediate assistance. They would have been able to promptly investigate and restore your access. As a flexible alternative to subscriptions, we’ve since introduced a credit-based system, allowing you to pay only for the specific tools and generations you need. We appreciate you sharing your experience and hope to provide you with a smoother experience moving forward. Best regards, Phygital+ Support Team phygital.plus | app.phygital.plus