Dear C.
Great product that I can be useful for many
While the production was not quite for me and how I operate in my workflow. I can see how it can be a powerful tool for many. Also the phygital truly care about the user experience and feedback.
Response from Phygital+Oct 2, 2024
We sincerely apologize for the inconvenience you faced. It appears there was an error, and you were charged $39.99 despite canceling your subscription. We understand your frustration, especially as you did not receive a response when you reached out. Please be assured that we have processed a full refund for all months that your subscribtion was doubled. The funds should be reflected in your account shortly. Thank you for bringing this to our attention, and we appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us. Best regards, Phygital+ team