PhotoBizReviews of photobiz.com

I've been using Photobiz for over 10 years now and I have had several issues over that time specifically having to do with poor quality control, management feature decisions and not actually listening to clients when they tell them their changes are heavily impacting workflow efficiency in a negative way. A perfect example of this, and the reason I am currently in the process of implementing a replacement is that they made a change that causes order receipt hyperlinks to expire after a week or two. We are constantly using those links to respond to our clients about what they ordered etc. and Photobiz's response to our concern was just to take the time and log in to your Photobiz account and navigate your orders and search for the client and then open their order. It is ridiculous and they could provide no solid reason for this change other than a vague hint of security. The only people that have the link are the customer and my studio. As a former Chief Technology Officer who's been in tech for more than 30 years, if there is something on their backend servers that make those links a potential risk, they should focus on fixing the issue and not taking away a key function for your entire client base and making it much for difficult and inefficient to conduct our business on a daily basis. This, along with many years of rolling out system updates during normal business hours because they apparently don't want their engineers to work after normal business hours to roll them out. We have had site outages and bugs introduced in the middle of the day. I have tried talking with customer support and management and they just don't seem to care. You can read other reviews from former employees that give more insight into why this happens.

I had a question that I posted in their online chat, not only did I get an immediate response, but someone called me within 10 minutes to assist me in getting my website back online.

I've been with Photobiz for over 15 years and they continue to impress me with their website templates, web services and Customer Service Reps. There has not been a time when I needed something that they could not help me out with quickly and problem solve any issues or ideas I had with my website. A+ and 5 Stars all week long! I highly recommend them!

Voor zo'n professioneel bedrijf met 'professionele' fotografen, is het dan toch wel jammer dat ze niet veel moeite gedaan hebben om een kind te doen lachen op een foto. Jammer dat er geen rekening of tijd genomen werd voor een leuke foto te nemen van onze kindjes tijdens de schoolfotograaf sessie ( en dat zou een herinnering moeten zijn aan het schooljaar), je werkt met kinderen die soms gewoon een andere inkijk nodig hebben. Beetje bandwerk, mis dan de kindvriendelijke aanpak awel voor het eerst dat we mogelijk geen foto gaan nemen tenzij we hem nog kunnen bewerken via externe programma.

I had the pleasure of working with John and he went above and beyond in every way. He stayed on the phone with me for over an hour, patiently walking me through each step of updating my site and getting it live. Not only did he answer all of my questions thoroughly, but he made sure I truly understood the process so I could feel confident managing things moving forward. As someone balancing a very busy schedule as an LCSW and photographer, that level of support speaks volumes! John never rushed me, was incredibly knowledgeable, patient, and genuinely cared about making sure everything was set up the right way. THIS is what excellent customer service looks like. Thank you, John, and thank you PhotoBiz!

Wow! What can I say other than how stupendous and stellar my experience has been working with PhotoBiz and especially John K, Client Relationship Manager. John k is an absolute God-send for assisting with website building, invoices, tickets or whatever. No job is too big or small. I am fairly computer savvy but when John k worked with me on two website projects, he helped me all the way. I do apologize if I came across as remedial but I have learned so much working with John K as he always has a vision for my business even before I do. PhotoBiz is the best in the game and I plan to stay with them for years to come!

The customer support from PhotoBiz is no less than amazing! I brought up a concern yesterday regarding the loading speed of my homepage, and PhotoBiz immediately addressed it. I was not sure if my concern was trivial - like asking the dealer to make a 100 mph car go 105 mph. Nevertheless, PhotoBiz assigned an engineer to review my homepage (landing page) and optimize is it for mobile loading. After reviewing my homepage, the support engineer sent me a detailed note indicating the former load times and then the load times after he made some modifications to the design of my homepage. The results were incredible! I was then sent a calendar link to review the changes with the engineer. We had the call, and he explained the rationale for his changes. After a few additional minor tweaks, I approved the updated homepage to go live. Most importantly, I felt like Photobiz listened to my concern - even if I wasn't sure if it was a serious issue. As a photographer, I am not familiar with web design and the loading metrics for mobile devices. I rely on Photobiz to make sure my website is running properly. They did a fantastic job! If you are a photographer, I highly recommend Photobiz to host your website. Most importantly as you revise your copy, branding, images, etc., you can make those changes yourself. If you need more help, you can engage Photobiz for a design consultation for a minimal investment. Great company! Thanks again Photobiz.

Jonathan, Jeremy, and the team at Zibster/PhotoBiz are outstanding! Any time I have a question, I get a quick response, and any time I need help on the website, they are quick to help. I recommend them to anyone looking for a user-friendly website!