Consumer
BEWARE
BEWARE! This company is NOT who they say they are… placed an order was told to pay £50 maybe £40 then it was £47.99 (they didn’t even know how much it was, dealt with a guy called Michael, paid the money didn’t receive any form of confirmation that the order had been placed despite asking repeatedly, didn’t receive any form of confirmation of shipment despite being told it had been shipped, was told dpd was to deliver it Saturday was then told that dpd couldn’t deliver it I called dpd they had no record of any order being requested I called their “customer service “ number they both went to WhatsApp chats googled the head office called them they had no idea who these guys are no one called Michael with this “rep Id exists to them they had no clue about any order that had been placed so in fact this company is a complete scam and 100% fraudulent I have reported them to Action fraud 101 and trading standards after telling them this they refunded my money then asked me to place an order again! Jokers said that this time it would go through beware stay away this company are bad news
Response from PhonehouseFeb 26, 2025
We would like to formally request the removal of the following review, as it is mistakenly associated with our company. The review in question describes an experience with a business that does not match our operations, pricing structure, employees, or customer service practices. The reviewer mentions interacting with individuals and processes that do not exist within our company. Additionally, they reference contacting a separate entity that is also unrelated to us. We take customer feedback seriously and always strive for transparency and excellent service. However, this review is clearly misattributed and is damaging to our reputation. We kindly ask you to investigate and remove this incorrect review at your earliest convenience. Please let us know if any further information is required to facilitate this request. Best regards, Phone House Shop