PhoneClub.comReviews of phoneclub.com

Response from PhoneClub.comMar 26, 2021

Hi there, Thank you for opening up the topic. If you experience dropped calls, we need to fix that. First, please consider that when using the app, the quality of the calls is highly dependent on the internet speed. Meaning that dropped calls is usually caused by a change in the internet speed. There are two solutions: 1. We recommend you make sure you've got the latest app version, which makes available functionality that would be a great alternative when your internet connection is not ideal. It is called Offline Calling. If you enable Offline Calling you'll be able to make calls without using your WiFi or cellular data. But also, you could continue to use the app for internet calls as well. So, you have two ways to make the call. 2. Another option is using an access number in your area outside the app: https://phoneclub.com/access_numbers?country=United+Kingdom It doesn't use any internet connection, instead only local call balance to connect, which is less than 1 minute. Hope it helps. If you need further help, please get in touch: https://phoneclub.com/contact

Response from PhoneClub.comMar 9, 2021

Hi, When using the WiFi connection to call via the smartphone app (PhoneClub), the internet speed is essential in determining the quality of the call. When using an access number and you experience glitches or echoes, we recommend you star rate the problematic call in your call log of your online account (Activity tab). That will determine strategic changes in your settings and can influence the quality of your future calls. Of course, the best option is to use PhoneClub app, the latest version, that allows Offline Calling from the app (no internet needed) besides internet calls from the app. Thank you for your review & collaboration!

Response from PhoneClub.comMar 9, 2021

Hi Roland, Thank you for telling us about it. Since you're using an access number, please star rate your problematic calls using the star rating system associated with every call you make. The option is free and available in your online account for each call you made. We recommend using a more complex alternative. Instal for free the latest PhoneClub app if you are using a smartphone, of course. Next, enable the option Offline Calling, which is available from UK. Activating the option is free. That will allow you to make calls from the app without an internet connection. Yet, you can make calls using an internet network (cellualr data or WiFi), from the same app. You will always have plan B. That will allow you to make calls via the internet or via an access number, according to your internet connection speed. Just look for Offline Calling and follow the activation simple steps. If you need our help, please don't hesitate to get in touch: https://phoneclub.com/contact (email) https://www.facebook.com/PhoneClubMembers (Facebook message)

Response from PhoneClub.comFeb 17, 2021

Hi Fish, Thanks for opening up the price topic. We can assure you we have the lowest rate for your destination on the global market when it comes to this quality standard. If you find lower rates, please ask yourself the following questions: -What's the quality (poor routes may come with lower rates, obviously) -Do they have extra fees per call? -What are the hidden fees? (We have no hidden fees, what you pay is what you get, no false advertising). So, please read the small print, or make sure the rate they advertise is for the destination type (mobile, landlines) you're interested in. There are many companies advertising the lower rate, usually the landlines, when you actually need the mobile rate, and then... surprise! We think that's not fair. Hope it helps understand the context, from our experience. Keep in touch!

Response from PhoneClub.comJan 11, 2021

Hi Yolanda, Thank you for letting us know. We recommend to: -star rate your problematic calls (the feature is available for each call, in your account, My Activity section) -or get in touch with us immediately when that happens so we can check on the spot: https://phoneclub.com/contact At the moment we cannot see a pattern where the calls drop after 30 minutes, but we'll continue to investigate that. Thank you fo your collaboration! Also, you may want to try the PhoneClub app. From Australia you can make calls from the app with or without using the internet. If Offline Calling is enabled, it works via an access number, just like you're calling at present. But you also have the option to call using a WiFi connection or cellular data. From the same app. It's an alternative. Keep in touch!