Phone2Reviews of phone2.io

UPDATE TO REPLY: "on standby" my a$$. I've emailed you dozens of times in 5 months with all of the information - heck, I've sent it two or three times. I'm done trying to port the numbers over because you failed to do it in 5 months and I've decided to finally cancel the service that was draining my bank account at $50/mo - a loss of $250 due to your incompetence to port. Not to mention, the numbers you gave me to use don't work - I can't text out. So even your own numbers have problems. And when I do reach out, FROM MY PHONE2 USERNAME, I still have to wait days or weeks for a reply. Currently, I'm waiting 7 days on this response. A chain of emails that is 20 long, of which you've only sent 6... because the rest of them have been followup requests to get a response. It's painful dealing with your customer service. truly. -------- ORIGINAL POST: they are absolutely impossible to deal with. their customer service is atrocious (and that's saying it kindly). I was supposed to be able to port over 2 numbers - paid extra for those lines and extra for those porting fees - and it's 5 months later during which time I've still had to continue paying for the other service so the numbers can be taken and they still cannot figure out how to port the numbers in. when i do hear from them they blame it on the fact that it's an "old system" - the company is like 2 weeks old, how can it be an 'old system'?! on top of that, they tried to make it right, so they gave me two extra numbers, which I don't really need, but of course, those numbers don't work either - I can call and receive calls and texts but I can't text out! how is that possible? But honestly, the biggest problem is that they do not respond to emails. it takes weeks at a time to get a response from their customer service and since they don't have a phone number to call you have to wait for emails. it's terrible. I'd give them a ZERO if I could, but what I will say earns them a "1" is their app. Certainly it would be great to pay $99 (or even $129 for the 'upgraded plan') and never have to pay for the number again. And the app itself is handy and works well to be able to have other members of my team access the same numbers. It does need a little work - for example - texts and phone calls are all in one screen, so it makes it a bit confusing - and there are other quirks like that. But it's a pretty clean and neat app. Just wish I was able to use any of the 4 numbers that I have as not 1 of them work... if only they would set them up properly. Maybe one day I'll get to use it. Pathetic.

I wish I could give the service a negative number, because if I could, I definitely would. The Customer Service of this company is absolutely atrocious. They advertise a lifetime service for $129 and you can port your number in for additional $35 which I did. The problem is, they never ever fully ported the number in and once they got control of my number (after5 weeks of waiting), I was not able to receive calls. I was basically out of business for over two weeks, and I had to write at least 10 nasty letters to their customer service department until they finally relented and allowed me to port my number out of their service. if you don’t wish to port your number in, and you’re willing to accept a brand new phone number from their pool of free numbers, then I think the service could be somewhat functional. But for the love of God, don’t ever depend on this service for your business. You will get burned, like I did. also, once I was finally able to port my number out, I requested a new number from Phone2.io, any number just so that I could try to use the service without being so dependent on it. They have yet to get back to me and it’s been a week. The worst part about this company is not their actual service, but the customer service is beyond dreadful. at this point, I’ve been forced to accept the fact that they stole my money. Don’t let this happen to you.

Signed up for 2 lines with their "lifetime" deal. Paid to port in 2 numbers. Nothing. Contacted company several times. Nothing. A month later, disputed the charges. Suddenly Phone2 comes alive and wants to talk. They agree to refund all charges. Between the chargebacks and the refunds, one $35 charge for porting was missed. Phone2 tells my credit card company that I received the service. I dispute it again and Phone2 does the same thing. I ask Phone2 to honor their original deal to refund all charges, and they say they can't afford to do that. One final dispute with the credit card company and Phone2 again tells them they already honored my port-in request, which is impossible since I still have both numbers with another VOIP service and do not have an account at Phone2 any more. Customer service is non-existent; promised updates to their service never get done. This isn't a real company; they're just a scam. EDIT: They said they would mail me a check, then said they wouldn't, so I re-opened a dispute with my card company. Phone2 responded to the dispute by falsifying a chat conversation with me, adding a statement from me that said I agreed to the charge I was disputing. I provided Visa with the authentic copy of the conversation and had my refund within 20 minutes. The only way to get these guys to communicate with you is to file a dispute with your card company. Then, as you can see, they'll track you down and make sure they communicate all of a sudden.

I had their service for almost 5 months, I was promise new feature would be available soon, so I paid in full for a life time subsctiption is full and and allow the porting of my google voice number to them. Im not getting and phone calls on that number now. I reported the problem and it wasn't resolved after months of requesting help. I decided to move my number to another provider and the company will not provide me the PIN code to allow the number to be ported. They will not respond to my emails or answer me on chat. I've been blocked on the their facebook page. I've now file a compliant with FCC.

Phone2 I don't know what else to do to get a response from your company: I requested a refund within the specified days that you required. I continued requesting the refund since August and I have received none. It's been 3 months. Not an email acknowledging my inquiry. No phone call, no text message. No communication at all. I requested a port to a specific number and it was done to another number that threw me into a whole lot of confusion. And that's why I just decided to stop the process and request a refund. I have sent several emails to your staff and have received no response and no refund. Please search for my account under this email (azultranslation at gmail.com) and send me my refund and an email so that I know that everything is concluded please!!

I wish I can give NEGATIVE STARS. It has been 3 months that I signed up and have no service. I ported a business number that I use everyday and now I can't use it. I have been messaging them and they have ignored me. I have been patient but now they are costing me money because people can not call me for my business. They just give excuses. I just want my number back and a refund. I have called their number. No answer. I have emailed. No answer. I have messaged them. No answer. BEWARE!!!! NOT WORTH IT.

I purchased the LTD and wanted to port my business line in July! This company has zero customer service and it took 8 weeks to get a link to the form. I have filled out the form and paid the $35 port fee six weeks ago. My old carrier notified me the transfer completed a week ago. I have called, sent emails and messages through FB messenger … NO RESPONSE!!! My business has no phone service because Phone2 cannot do their part! If you’re looking to get service from them…DON’T!

I signed up for this despite the questionable reviews. The number that was assigned to me was previously used for spam, so I would call people and they were immediately warned that I was a potential spammer. I contacted Phone2, they said they would take care of it. That was more than a day ago now. Emailed them 2x, no reply. seems that the reviews are accurate, I'll be moving on. More information. After receiving zero response I decided to discontinue the free trial. There is NO WAY to cancel the trial that will convert into a paid subscription. After posting this review, Andrew from Phone2 reached out to me and offered me a FREE 1 year trial. Then they banned email address from logging in. This company seems to either be filled with incompetence or worse malevolence. This company is a disaster. After communicating with their founder he made me all kinds of promises, then some other person replied to this review, this company is dangerously under managed. I predict they won't last the year. If you paid for the "lifetime" membership, don't hold your breath.