Phone2Reviews of phone2.io

Phone2.io is possibly the worst run company I have ever dealt with. I should have read reviews and Reddit threads before signing up with them yesterday. They are the absolute worst support to deal with. Their policies and convoluted and hidden, the support FAQ isn't fully built, and service sucks on top of all that. Support will actively fight you on a refund almost as if it is a game to them. I can not believe they are still in business.

DO NOT use this service. This is a total scam. Their 30-day refund policy is bullshit! You MUST have a business EIN to text message (but there is NO MENTION of needing one until after you pay). I selected the $18/mo plan vs the $180/yr ($15/mo) plan but the system processed the $180 for the year. No refunds. No way to text without EIN. False advertising and shady payment system. Very disappointed. Sometimes the app hangs up while I'm on a phone call or entering a pin or account number etc...

It is very IRRITATING that you request me to give you an evaluation in exchange for credits and then when I want to access a code, I cannot see it. Make your app work properly if you want good reviews instead of insulting the clients. I PAID FOR IT.

If you're thinking of using Phone2.IO, I urge you to stop here and reconsider. You probably already considered that there are so many options out there if you want a new phone line. And now consider the type of company this is: This phone line requires you to use their own app for it to work. Now, I test this app by having friends call me before I use it for business. The app's call receiving is unreliable - I'm missed test calls. The app's call notifications are unreliable - I've had missed calls that showed up but didn't ring. This is separate from calls I just didn't receive at all. And this is not even getting into the quality of the calls, or the SMS, because why would I use something this unreliable as a touch-point for my business? It doesn't make sense. The app is also feature-poor - I can't even set this line to ring differently from my main number. Suffice to say, I requested a refund. Their return policy says: 30-Day Refund Window You may request a refund within 30 days of purchase, provided: You did not use a free trial before purchasing. The refund request is not due to a refusal to complete TCR registration. I satisfy both of those, and yet they still won't give me a refund because they claim calls are going through. This service failed reliability tests that I conducted, so how do they know all calls are going through? They just know the calls *that they see* are going through. Not to mention, the mandatory app is terrible. They refuse to give me any other reason to deny my refund, falling back to the language that I in fact "can request" a refund although it'll be on a case by case basis. Well, if you use language like this, technically I "can request" a refund in any and all circumstances, not just "provided those 2 criteria are satisfied". This is just an excuse to hide behind the fine letter of their print and not having the spirit of having integrity and keeping happy customers. There are some things in life that, if you try it out, you'll get punished. Phone2.IO is one of them. They have many, many alternatives and competitors. You don't have to use Phone2.IO, and it's best for you if you don't. Google "phone2.io return reviews" if you want more information. EDIT: Based on Phone2.IO's reply, you'd think they'd resolve this quickly. Well they didn't - If they did, I wouldn't have had to write this review. Absolutely non-cooperative. So, Phone2.IO, are you actually going to do what you claim to do in public, or do you act completely different behind the scenes?

I have had phone2 since Skype shut down last May. I have tried to call the U.S, 10 to 15 times since and more than half the time the line goes dead during the conversation. Sometimes a call back has been successful and sometimes not. Very poor service. Also, my bank cannot text codes to my phone 2 number even though it is a Washington DC number. I talked with them about this and was told the problem is on your end. I am extremely dissatisfied with phone 2 service. Another thing, when I changed from Skype. all my contact numbers were to be ported over but out of more than 30, only one number was ported from Skype to Phone 2

This service started out a simple dream come true solution. Now it has become riddled with glitches and so unusable that i am looking for alternatives. Phone calls drop 85% of the time and i usually cant call back with out closing the app and it still usually drops after over a month of them saying we are working to fix it. This is simply not true. Look for other options

UPDATE: In response you your reply, This is the same exact reply I have received every time I have tried to talk to you and when I respond privately in email, nothing changes. As a marketer, I see the issue. There is a break in your ad funnels, and we are not always getting what is said in the ad. and then it changes. I have gone through this multiple times which is why I am now writing a review. You all have treated me like I was lying. I know what I signed up for based on the ad. If I didn't pay attention to the fine print that is my fault but on the ad it said $4 ( I am paying $5) and that unlimited SMS ... never mentioned ONLY OUTGOING. This was before Skype even stopped working so I can't go back and check it... When you all were targeting the market... But now I am stuck with poor service and no fix or help. You all post these responses to make yourselves look available but when we go private, it's not the same. So let's take care of it here. Thank you. Poor customer service. They have so many different priced marketing funnels out there that the ads aren't lining up and you might not pay what the ad shares. When you contact them, They don't problem solve, they argue and try to prove themselves right. The service sucks. It never rings so always a missed call. The ad I clicked to get my service said SMS and I sent an SMS and now they said that my plan doesn't cover it and now I can't send SMS any more. App and online both are missing calls and I have enough computer experience to understand settings. It is all around just a poor UX and customer service provider and I would suggest trying to find something better

Ported over my Vonage number on the assumption that their ad which says unlimited incoming and outgoing texts in the US and Canada was to be honored. It was b.s. Firstly, you need a "Pro" plan which costs more, then they tell you that it doesn't really work on android phones, then one guy suggests that I open an LLC so that I can text my friends and family in the US. The only thing they did right was to port my number, which may have been thanks to Vonage cooperating properly. Looking for alternatives. Very amateurish and non-intuitive support system. It seems they get back to you only to give you more bad new about what DOESN'T work or what costs more money. Zero points.