Phone2Reviews of phone2.io

Ported my number over 3 weeks ago. Business Line has been dead, poor support they haven’t responded in 5 days. Avoid at all costs.

I subscribed to their service and sent 5 messages with text ‘hi’ to myself, none of which were delivered. When I contacted support they said that ‘automated messages are not allowed’, whatever that means. When asked for a refund, they told me that they have refunded the transaction, however, when I didn’t receive the money back even after a month, I contacted them again and now they are saying that they can’t help as they can’t find my account! Edit: Not sure, how sending hi from your panel is considered as automated messaging. And I have never received any refund from you, as I had mentioned in my dozens of emails.

I'd give it 0 stars if it were at all possible.

The service does not work. No SMS are being delivered. When I asked for a refund, they said they cannot find my account! How could it be possible that after giving them the email and transaction id, they cannot find the transaction to refund! They are fraudsters!

The mobile application is terrible and the worst part is that these folks don't seem to understand why. I cannot CONSISTENLY receive calls unless I have the app OPEN and ACTIVE. The only time I can (somewhat) consistently receive calls if I call from a device on the SAME wifi network as the device I am calling. While I am on a call if my phone screen goes to sleep the call is INSTANTLY disconnected. I can receive calls from a variety of VOIP apps including Facebook Messenger, Google Voice, Viber, and WhatsApp. It is not required that the app be open and active to receive calls from people. There are some common permissions that all of these apps have. Google Voice: Call Logs, Camera, Contacts, Microphone, Nearby Devices, Notifications, & Phone Viber: Call Logs, Camera, Contacts, Microphone, Nearby Devices, Notifications, & Phone Facebook Messenger: Camera, Contacts, Microphone, Nearby Devices, Notifications, & Phone WhatsApp: Camera, Contacts, Microphone, Nearby Devices, Notifications, & Phone The Phone2 app seems to lack the right permissions needed for it to REALLY function like any other VOIP app. Their mobile app is a half-baked idea that has not yet grown up. The only way I can use it is if it is OPEN and ACTIVE, and I prevent my phone from going to sleep until I am done using it. In other words their mobile is as useless as t!t$ on a bull. The only way the Phone2 service is of ANY use to my organization is if I have a receptionist logged into the webapp answering calls for us and we make and RETURN all calls using the webapp. The mobile app is FAR from ready for primetime! The sad part is their customer service/support doesn't get WHY their mobile app is useless.

They currently offer a lifetime deal with a 30-day money-back guarantee. However, please note that sent SMS messages are not delivered. Additionally, once purchased, they do not honor the money-back guarantee. The founders have been saying for the last 20 days that they have refunded the transaction, but the refund never appeared in the bank and now they have stopped replying to emails. Already wrote dozens of emails to hello@phone2 and to the founders' emails, still no refund, no reply.

Took their offer in May2024 of one payment for lifetime use. IN August, it quit working. First, they said it was a technical issue they would fix within the hour. Hours later, they say I sent more than 100 texts in a day, violating their terms of use. I absolutely never have sent one hundred texts in a day. They do not want to honor their lifetime deal, plain and simple. Won't trust them again.

The customer service is all chat and email, very long times between communication. They attempted to port wrong number which delayed the porting. We verified on 3 separate occasions the correct number and after 2 months they still ported the wrong number and left me to scramble to get the situation corrected. I'm tempted to try one more time because I paid for it but buyer beware it can go wrong before it starts and there is little to no help when it does go wrong.