Phone.comReviews of phone.com

Impossible to cancel. Horrible customer service.

So painful to cancel a subscription. It should not take 20 minutes to cancel a subscription.

I was with Phone.com for three years until their Yealink phone had a vulnerability that allowed a hack into our business systems. I reached out to their support team and received no response. I had just renewed my annual subscription. I changed service providers over the whole debacle and phone.com would not give me a prorated refund. Shameful business practice.

Terrible customer service, terrible tech support, terrible product. Still trying to cancel my account- that’s becoming yet another strike. Don’t even begin with this company. Pay a little more elsewhere and get a lot! RUN!

The company charges a $200 "hold" fee up front to make international calls, so if you have a VA, you need to pay this. I stopped using the service about 5 months ago, and when my $200 was depleted, they continued to charge my CC for additional months. I asked if they could return the last charge, and they refused and said the cancellation request must be made 15 days prior to your next invoice, which is a shady way of scamming you out of at least one additional month of service. I have dealt with many other companies who refund payments for honest mistakes or services not actually used. Phone.com acts as if the 15 day rule is not subjective, and can't be changed. I will never use this company again, and I would recommend you find an alternative company for your needs if you are considering using them.

The service was terrible. There was such a delay when speaking on the phone the customers it was just terrible. Eventually I stopped getting notifications about phone calls. I had my phone number transferred to another service but phone.com. Continue to charge me for months. When I called them to find out why They told me because they haven’t spoke with me to cancel. I was not able to use the service for two months even though they were still charging me. When I called, of course the phone call goes to India, and their English is not very good. They refused to refund one month of my service that had just been charged to me the day before I asked to speak with a supervisor and she was rude as well and said they wasn’t returning anything to me, even though I didn’t have service for two months. Beware of these people I think they are scammers and just out to take your money and they are hard to cancel and will continue to charge you even though you’re not getting service. I would choose another company if I were you and not use Phone.com there, Service and Customer Service and business ethics are awful.

Really bad customer service. They will never solve your issues even you reach out to them several times.

App does not work. They asked me to make phone calls from my laptop. Notices about incoming calls were delayed. They refused to give me a refund. I filed a complaint with the FTC. I disputed the charge with my bank. Sometimes incoming Phone.com calls displayed myself as the caller. Text notifications delayed. Text notifications were often wrong. They keep promising to fix the app. But they don’t.