Phone.comReviews of phone.com

I don't know how they found and called me but this feels like scam.

Phones were trash, service was trash. Terrible experience all around. I absolutely would not recommend. I spent multiple hours on the phone and they could still not get my phones to work. Great sales team but not so great service team.

What crap! The app sucks, the interface is worse, it goes down constantly! And they make it as hard to cancel as they can. I will never give them a cent of my money again and strongly recommend that neither do you. They exploit the elderly and technically illiterate in hopes of fading into one of the many subscriptions that people keep but don’t use ABSOLUTE GARBAGE!

I've been using Phone.com for the last 3+ years. We recently increased our # of phones/lines from 3 to 7. In doing so, Phone.com did not program them properly and then there was an issue with their network which prevented us from being able to set them up. We spent countless hours on the phone with Phone.com's support to no avail. They seemed clueless. Finally we hired an IT company to help us, who successfully got them working. We asked Phone.com for reimbursement on this invoice and they refused because we should have followed their support team's instructions .... which was to reset the internet equipment over and over again until we became tired of sitting on the phone with them. Phone.com is not worth the expense, hassle or poor excuse of a support team.

I have been using them for 4 years using Polycom VVX500, no problems. Just reset my phone today(been using for 4 years) and called support. In the past, I called support 2 years ago and was great. Today, I talked to support, no clue about phone, could not tell what was wrong, could see my MAC address, but could not send config file. Now, I have to look for new provider. Anyone have Ideas. If phone.com has a solution I will stay (if you are reading this). Going to keep till end of month have app on cell phone. Hope this helps.

I received an invoice today and realized it was time to cancel. I asked to cancel the service at the end of the month, which they said they could not do. Then I asked for credit for the remaining month, less today, and they said they could not honor that

Terrible customer service. Did not work consistently. Charged for the entire year and then when cancelling they refuse to prorate any refund.

worst service