Phone.comReviews of phone.com

I cancelled the service because I was switching to a different company to be able to use new features for my business they are offering. Called the end of November 2024 to cancel the service when my new company notified me my number had been ported and after spending a long time on hold I was told everyone I need to talk to had left the office. I called back on December 2, 2024 to again cancel the service. I was put on hold, cut off or dropped call on transfer. Called back was put on hold. Recording said my wait time was 6 minutes however it was 36 minutes. After not being able to use the reference number the guy gave me in November and not being able to use my phone number to find my account the lady finally found my account and then insisted my number had not been ported. I was put on hold (Again) so she could check to see if the number had been ported. She finally returned and said yes it had been ported. I stated I wanted to cancel the account and asked for a refund of the last 4 month of the yearly subscription. The yearly started on 3/20/2024 for $475.80 and was set to renew the end of February 25. She then informed me I would not get the refund for December, January, February, and March because they do not give refunds. After spending 2+ hrs. on the phone just to find out I am being ripped off for the money I paid in good faith does not set well with me and I will never recommend Phone.com to anyone. I will not give Phone.com a good review. EXTREMELY POOR CUSTOMER CARE

The service was fine. The customer service is non existent. I had to change my debit card due to fraud. I can't update my new payment method! The online form they provide can't be used. They can't help via chat. They can't answer your calls within 30 minutes of being on hold!! I can't update my payment method, so my account will just close itself for non payment!!! What a joke of a company!!

Awful customer service. They very rude and unbelievable unprofessional. I took my business elsewhere. I wish I can give zero star!

CANCELLING AWFUL AWFUL SERVICE

Total waste of time. Used them for years for my business. They then decided that since I am not incorporated that they can't provide service to me because they " can't verify me". They sure didn't have a problem for years taking my money. Went to a free app that makes calls and sends and received texts. Saved hundreds a year .

My old Samsung A14 stopped charging. I was forced to purchase a new phone which upon opening the retail box found NO charging unit to connect to the electrical power thus leaving me NO way to charge the phone. Samsung's excuse was to state I should have purchased it from them instead of a retail store. Rest assured, Samsung, my next phone won't be one of your brands.

crap does not work ripoff

I've had the service for 6 years and it use to be good.. they changed their customer service to a third party in India so now it is impossible to get anything fixed... I use to call and customer service was fast and efficient. They also changed the receptionist service I've had for 3 years my billing was always consistent no issue and now I am being billed 2-4x's the amount. My bill went from $300-$350 to all of a sudden $1300 for the same services!