Phoenix E.O.D.Reviews of phoenixeod.com

Response from Phoenix E.O.D.Jul 11, 2026

Hi Michael, I'm genuinely sorry to read this because this isn't the experience we want anyone to have. We replace bottles that are damaged or leak during shipping, and we file claims with the carrier so our customers aren't left holding the bag. I haven't been able to locate any previous correspondence regarding your order, so I'm concerned your email may not have reached us. Please email me directly at [email protected] with your order number (or reply through our website), and I'll personally make sure we get this taken care of. Thank you for bringing this to my attention, and I appreciate the opportunity to make it right. — Aaron Burkett Phoenix E.O.D.

Response from Phoenix E.O.D.Jun 17, 2026

Hi Jayson, Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. The Bio-Bomb Minis are chlorine dioxide odor elimination tablets designed to neutralize and eliminate odors at their source rather than add a fragrance or air freshener scent to the environment. As discussed through our email correspondence, it is normal for there to be little to no noticeable scent during use, even when the product is functioning properly. Based on your description, the tablets activated as expected, including the yellow coloration that occurs when dissolved in water. It's also important to clarify that Bio-Bomb Minis are designed primarily for localized odor treatment applications when diluted into a 16–32 oz spray bottle and applied directly to the affected area. They are not intended to remediate heavy cigarette smoke contamination throughout an entire vehicle interior. For severe smoke odor issues, Bio-Bomb recommends their larger treatment systems, which generate substantially more chlorine dioxide and are specifically designed for whole-vehicle odor remediation. When your original shipment appeared to be delayed by the carrier, we promptly sent a replacement order at no charge to ensure you received your purchase. After reviewing your correspondence and the performance described, we remain confident that the correct product was delivered and that it functioned as designed. We appreciate your business and wish you the best in resolving the odor issue with your vehicle. Respectfully, Aaron Burkett Owner, Phoenix E.O.D.

Response from Phoenix E.O.D.Jun 3, 2026

Hi Alvin, I’m genuinely sorry your package did not arrive as quickly as expected, especially if it impacted a client appointment. For transparency, your order was placed the evening of May 26th and was packaged, fulfilled, and shipped the very next morning on May 27th. The shipping method selected at checkout was USPS Priority Mail, and delivery was completed on June 1st during the Memorial Day holiday shipping period. While we work hard to ship orders quickly — and in this case your order went out immediately — transit times once the package is with USPS are unfortunately outside of our control. I still understand the frustration and appreciate you giving Phoenix E.O.D. a try. — Aaron Phoenix E.O.D.

Response from Phoenix E.O.D.Aug 6, 2025

Hi W/G, Thank you for your feedback. We're sorry to hear you weren't satisfied with APEX Auto Wash. Suds and slickness are two of the most consistently praised qualities of this product, so your experience is unusual and concerning. We take that seriously. While we don’t currently include batch numbers on the bottles (we’re working on that), we’re happy to inspect or replace the product if you suspect a manufacturing issue. Please reach out to us directly at [email protected] so we can look into it further and make things right if needed. We always stand behind our products and are committed to your satisfaction. - Team Phoenix