Don C.
Billing Issues
First of all I want to state that this site has many very wonderful women on it. Up to recently they have been very responsive to complaints or problems. Especially my account manager, Casandra. But have had two issues that I have reported numerous times starting August 24 that no one will address. As other people have stated this website requires you to spend 5000 credits talking to one person before you can request an exchange of contact info. I asked if there was a way to track that. I was told there was a drop down menu entitled “Contact Request.” The is no such menu on my account. I reported that on August 24 but have received no response. Much more egregious is the fact that for at least the last 2 1/2 months on occasions I was charged 3 times for one purchase of credits. The site has pop ups that will allow a one time purchase of 40 credits. The first of September I was reviewing my bank account and noted 3 charges for the same amount by Philitalks. I knew I had only made one purchase so I went back through my bank account. In the last 2 1/2 months I found 8 times where I had this same scenario where there were 3 charges for the same amount on the same day. I immediately reported this to the website with copies of the bank statements. I have followed up 3 times since the first of September but no one has responded. The billing department did respond contending they could not have made the charges without my authorization. They did not explain how I could have made 3 separate charges on those days for an offer that only allowed one purchase. They also never showed that I received 120 credits, representing 3 purchases, instead of just 40 for one purchase. I asked for a further explanation but have received none.
Response from PhilitalksSep 10, 2026
Hi Don, Billing concerns, possible duplicate charges, credit tracking, and missing account options related to contact requests should be reviewed carefully and clearly. We have passed the information about your billing concern to the billing department, and they have already been in contact with you to provide details regarding your case. Since this involves account-specific payments and transaction history, we cannot discuss the details publicly here. Regarding the Contact Request option and credit tracking, our team can also review your account interface and explain which options are available in your case. If you have any additional questions, documents, or comments about the charges, contact request tracking, or previous support communication, please continue the conversation with the billing team in the existing support thread. They will be able to review the case directly and provide further guidance. Kind regards, Carla from Philitalks



