P.F. Chang'sReviews of pfchangs.com

On the evening of March 18 2019 , Sunday around 5 pm The Bad review is not for the food rather the service and attitude of the Restaurant manager in PF changs Mall of the emirates. As any shopper in MOE would love indulging on a shopping snack of the delicious dynamite shrimp and some dim sum, I headed there as well to settle the craving. The dynamite shrimp arrives was tasty as always and we had waited a bit longer to wait for the dim sum. As i took the first bite from my dim sum i notice a strand of hair rolled around the dim sum. To me it was disgusting and from an establishment like PF changs you don’t expect anything less than perfection. Without making any notice i politely called the waitress showed it to them and late 2 more waiters came and checked it out and later called the manager. He took the dish away and asked if we want a replacement, as any normal person would have it the hair ruined my appetite to eat the same them and we cancelled the order. The restaurant manager mentioned he will take care of the unpleasant experience. Less than a minute later we were awarded the bill and asked to pay and leave. I had no problem to pay or leave but when we asked him why something like this happened and why they are not even apologetic the reply he gave us was that he knows that his kitchen and staff are clean and 100% correct and felt like he was implying something on me. He was not considerate for some in the service industry he did not make up for an unpleasant experience neither did he was us to be there and talk to him. When we asked him what is your protocol when you have an issue like this as we don’t want to treated this was he said there is no protocol. Also he did not fail to say that he will take care of us the next time we are there but why would we trust this person as we are sitting right in front of him and he did nothing. I just wished to express that the experience one person gave me ruined my appetite for delicious food which we often indulge. It happened to me hope they serve clean food to everyone else and if at all a mistake is made as we are all human they should have the common courtesy to make sure that we regarded for the money we spent at your establishment. Thanks Linu Winny

Sugar Land Tx I ordered close to $100 worth of food! Got sick, called to complain to the manager still have no refund, ofeedback or not even an apology from the Mgr I spoke with that assured me that he would call me back it’s been 72 hrs now. I didn’t want to rate but I think people should know what they are in for. Asian food chains are not created equal. PF Chang food at this restaurant failed this customer and others! It’s not a coincidence either if you go to PF Chang company website is getting a lot of complaints has failed their customers by giving NO FEEDBACK OR APOLOGIZE to their customers so don’t bother save your money and dine somewhere else! The food gets a grade of unsatisfactory 👎🏼👎🏼!

I ordered through door dash and the delivery was prompt even earlier then expected. I am about 15 minutes from restaurant and I received my order about 45 minutes after I ordered. The food was ice cold not even warm and they did not bring the rice to go with the dinner which was disappointing. I love the food here and was looking forwad to dinner

Wow! What a shock. We had not been to PF Chang's at North Point in Alpharetta GA for a year or so. The table setting had chop stick holders and a variety of sauces. The service was very pleasant with knowledgeable servers. Our visit the other day proved to be a disappointing disaster. Our waiter called us you guys, and appeared not interested that we were there as customers. I really did not like when he scratched his head and ear while he took our order. We were asked if we were still working on our food.Come on waitpeople , does it look as though we are pick and shoveling our way through a mound of food that was dumped by some earth moving machine? Then when he brought plates for our entree, he moved our used plates by pushing them aside with the clean plates and started to walk away,I must have had a strange look on my face, because he looked at me and said "what?" I said that I thought he would like to remove the dirty plates from the table. He said oh yeah and did. No holder for the chop sticks, didn't want to put them on the table so he brought me a napkin so the little germs from the table would not dance on them. A plastic spoon came with the soup...Plastic??? The toilet sea was unhinged and I nearly slid into the little trash holder on the wall. Poor trash holder was hanging by one screw, I didn't want to further destroy it. The food was cold and dried out. The dough on the won tons was thick and pasty. Oh Lord, I need to go lie down after typing and remembering all this.

The manager that runs the place needs training.. we go often but are disappointed each time. One time they were serving huge chunks of hard brocolli and when we told the manager he said that the prep kitchen doesn't know what they are doing so he brought us a new plate guess what huge pieces of hard brocolli really!!!!... this last visit we had hard dried rice but didnt say anything because the manager wouldn't know how to handle it sad but true... it's a great atmosphere and used to be very good food but now it's going down hill. You need a manager who knows what they are doing or your business will fold like many others....I hope not...

Prices is great and food OMG Outstanding in flavor and taste.

Our family wanted to celebrate the holidays by finally visiting P.F. Chang's and we were quite excited for the experience. We got to out table and ordered like normal and waited for the food. Then we realized that we were given no utensils. My daughter suggested that the utensils were probably going to come out with the food so we waited. Our first order came out but still, no utensils. The waiter didnt even seem to notice. He walked away and did his own thing. We then called out to him but he ignored us until finally we had to shout across to him. Mind you, he was only a table away from us and there was no way he couldn't have heard us the first time. He came over to out table and asked what the problem was. I asked him if we were supposed to eat with our bare hands. He confusedly looked at me and said, " Oh so you need utensils?" And I was just about on the edge. To finish the statement off with a bang, he said," The utensils are usually already set up before." Then he laughed. He laughed and walked away. I snapped. No apologies? No "sorry". We walked out the door that moment and I doubt that I'll be visiting that restaurant again. This P.F. Chang was at Cerritos Mall.

My husband and I are visiting Kansas City this weekend. We wanted to try P.F. Chang's for the first time because we had heard great things about it. We had an excellent waiter named Jeremy who answered all of our questions and encouraged us to try the lettuce wraps and to eat our meal family style. He also brought us the gluten free menu when requested. The food was so fresh and amazing. We ordered the pad Thai and the Mongolian beef. I have never had such good Asian food before and I love Asian food. The super fresh ingredients were like a symphony in my mouth. We also tried the special sauces thanks to Jeremy. We will definitely be back!