Aussiemom
Do not recommend for puppy transport
I recently had a puppy transport. It was scheduled at least 3 weeks prior. The day before I received a text that the schedule had changed. The person had changed the pick - up day and time. Once that was changed it was then changed AGAIN. It was very frustrating. The time slot for pick- up changed several times the day of. Once the pick-up finally happened the transport person Jose, made us aware that he was driving straight to the drop-off location and would only be nine hours. 24 HOURS later the puppy made it to the drop-off location! Absolutely nonsense!
Response from PetWorksAug 14, 2026
We’re sorry to hear about this experience and understand how frustrating it must have been to have the pickup schedule changed multiple times, especially when transporting a puppy. We’d like to look into what happened and understand where things went wrong. We’ve requested additional information through Trustpilot, but you’re also welcome to contact us directly at [email protected] with your booking details so we can investigate this further.




