Katherine D.
Both me and my friend had bad…
Both me and my friend had bad experiences. The Dr. set a date to come do at home euthanasia for my friend's dog but would not respond to calls or texts for a full week to get a time for this appointment. He didn't respond until the night before, not even 24 hours notice. I went through the process of trying to get an appointment, got the name and number for this same vet (Dr. Durfee) and I called multiple times (1-2 times a day for many days) with no answer and just a recording saying that his voice-mail is full. So after 5 days I contacted the office and let them know his voice-mail was full and I need to get ahold of him. They said they would get a message to him. Then I started texting him. I gave him days and times that he could call. Offered to do it over text instead. He said, "Ok". That is it. No other contact. Never called. Never texted. Two letters. Here I am at home with a terminally ill dog who is afraid of going to a vet and I have to fight to make an appointment that is ripping my heart out. So I went with Lap of Love. They were amazing. Go with Lap of Love if you dont want to increase your heartache.
Response from PetWorksJul 30, 2021
Katherine - I am so very sorry for the negative experience you had with this particular vet. I know what a heart wrenching situation it is when your beloved pet is at the end of their life, and I deeply apologize for the fact that you weren't able to get satisfactory service during your time of need. I'm glad you were able to connect with Lap of Love - we used them when we had to put our cat Snowy to sleep and were very happy with them as well. If there is anything Petworks can do to make up for your poor experience, please let us know. -Michael




