Pet TreaterReviews of pettreater.com

Terrible way to do business. Tried their service on 8/28, received box with damaged dog snacks and two toys that fell apart within the first day of our 35# dog playing with them. And some silly pet mat to kneel on while you give your dog a bath in a bathtub. At any rate, I canceled on their website on 9/6. On 10/17 I got another box - logged back into what should have been a closed account only to find it had been 'edited' on 9/6 but not closed. I contacted them, and despite 8 emails back and forth they refuse to refund the charge that hit my account on 9/28. I've put the charge in dispute with my bank now.

Giant waste of time. Your order wont arrive until a MONTH after you order it, so unless you buy a subscription in advance... it's totally pointless. Don't get sucked in by the item for the pet owners (I made this mistake). Customer service is EXTREMELY poor... only one girl works there and she is rude and unhelpful. You would be much better just putting in an order through chewy or trying another subscription box.

I ordered a box in May (starting my billing cycle 5/12), and promptly received by initial box. I liked the product and was excited for my next box in June. I posted about the product on Instagram and even shared with friends to get the box. I signed up for a recurring service, because I liked the product. However, I was incredibly disappointed by how shipping is handled, as well as the level of customer service I received. To start, I was to receive a free pet bed. It did not come with the initial box. Confused, I email customer service and speak with David, who apologizes and promises to send a pet bed, including a tracking number. I wait one week, two weeks and still did not receive it, so I reach back out to David, who tells me they're back ordered on beds. Okay... Why was I not told this in the beginning so I wasn't waiting around for it? Thinking this is a one time situation, I wait a full month to receive the bed. Disappointing, but at least I receive it. I chalked David's response up to not having known they were out. I was billed on 6/12 for a June box. I waited for the tracking label to post on the website. On 6/28, with the shipping label still not posted (telling me it did not yet ship), I reach out to customer service to ask when my package will ship. David tells me, because I ordered my first box after the 6th of the month, my order will actually ship in the middle of July. Excuse me? Then why was I billed for June? Confused, I look on the website FAQs because I must have missed something. There was no way the company would simply charge me and not send me my box. This is the exact wording on the website: "If you ordered your first box after the 6th, please know there might be a longer wait to get your 2nd box. " A longer wait... That does NOT mean skipping a month. Upset, I ask David if this was ever communicated, as I read through the FAQs and did not find anything. I screenshot the FAQs and highlight the above line. David replies, no apology and no explanation, with nothing but bolded and underlined print, copy paste of the exact FAQ I told him I read. I felt incredibly patronized, as if I had not done my due diligence. I ask to cancel my subscription with David, who tells me he has done so, and for a refund on my June box as I did not receive my June box in June. They refuse the refund even though I never received my product (I am still waiting for it on July 15th!) I ask to speak with a manager, who apologies but provides nothing other than parroting of policy. If "policy" is to bill customers for a product I've been waiting for nearly two months for, refuse to acknowledge that the shipping policy is not properly communicated, and patronize your customers for feeling robbed, then your policy is clearly not in line with basic customer service. It is July 15th, I saw that David actually did not cancel my subscription and I was charged for a July box! Are you kidding me? Why in the world would I want TWO boxes in a month? or would I be getting ONE box June, and I'm being billed for another box that I won't get for another month? That is absolutely ridiculous. Your customer service is an absolute mess. David has been one of the worst representatives I've ever worked with. I've never felt so belittled and patronized, without a single apology. PetTreater, you had an advocate for your product and brand (I would have happily suggested all of my pet loving friends get your box), but you ruined it with poorly planned logistics and terrible customer service. I would highly suggest no one purchase from here unless they want to be out $25-30 for over a month while waiting for their product. I've since subscribed to BarkBox, are they are much friendlier, same price point, and same quality. Update - I'm reading through some of the reviews, and it sounds like people had similar experiences with shipping and receiving their product.

Hard to navigate website, when I have updated information it did not go through for months which caused more than 4 of my boxes to be shipped to the wrong address. Almost impossible to find and track shipping, I NEVER get emails that say my box has shipped. I have been getting repeat items in my boxes, things have arrived melted/broken. Customer service went months without fixing my problem with the wrong address, took several phone calls, Facebook messages and emails. I am still a subscriber but I would not recommend Pet Treater to anyone. I have received items that had formaldehyde warnings on them, which I find disgusting! There was a month that I was supposed to receive a bonus item for sending in a picture of my dog with her box but that was never received and then the bonus item for a picture offer was apparently revoked. Overall, just really not impressed. Every once in a while you get something cool/interesting but getting repeats in boxes is very off-putting. Also, there is always the same, hard-as-a-rock cookies in the box from the same dog bakery company that are almost inedible for my dog. They're so hard, I once scraped up my fingers trying to break one in half; I have no idea why they're included in every. single. box.

I was charged For June box and never received it now was charged for July and still have not received June box. Thanks for stealing my money. Will cancel my subscription as soon as I get my refund

I can never get ahold of this company, they never return emails, and the product I did buy is not what was expected. Due to the fact that I could never get ahold of the company I couldn't return the product. Edited: I can't believe that an hour after I submit a rating, there appears to be a reply from Pettreater. The funniest part of the reply is that I have emailed, called, etc. in the past but never got through. The response doesn't change my opinion of this company. I'm someone who mostly shops online so I compare this service with many, many other companies.