PetSwagReviews of petswag.com

Received a notice with shipping number, but according to tracking the package had not even arrived at USPS yet. I placed the order 9/7, it's now 9/26.

Placed an order 2 weeks ago, hasn't even shipped. No one answers customer service line or returns calls. Disputing charge now.

Awful. I have contacted my credit card company to refute the charge. Take your business ANYWHERE ELSE.

As many of the previous reviewers have mentioned, there is very little communication from Petswag once you place an order. I ordered two dog bowls and an extra bowl insert and never received a tracking number. I just so happened to be in my mailing room and saw that the package had been delivered. How long it had been there, I'll never know. The package was also clearly shipped from the manufacturer of the items I purchased and not Petswag. Once I opened the package, I realized that not all of my order had been shipped. They missed a bowl. I've emailed them twice, called multiple times to their customer service line and left voicemails. The only response I've received is an auto generated email saying that my email was received. While their site is nice and they do offer a great selection of pet goods, I will not be shopping with them again nor will I recommend them to anyone.

I purchased a Found My Animal rope leash to replace one that we've had for a couple of years. (We love them and own 3.) The diameter on the one we received is half that of the others, and the box says this is supposed to be a large. I've contacted customer service multiple times and continue to reach their voicemail. My messages have gone unanswered. This is unacceptable and extremely frustrating. I will not be making any future purchases with Petswag, nor will I be recommending them to our friends and family.

I did not receive a tracking number until I contacted customer service. The order took over a month to arrive. When the order finally arrived it was completely incorrect. I ordered a dog collar and instead recieved a burlap blanket. Very disappointed.

I ordered a dog bed on December 30th and have still yet to receive it or any update from the company. I've emailed and called and can't get anyone to respond! Don't order from these people. If I don't hear from someone today I report this is fraud.

I ordered a collar from this site a couple of months ago in size S. When my collar arrived, I noticed that it was very obviously NOT the correct size. It was way too small. When I looked at the tag, I noticed someone had written in an "X" next to the "S" to mark it as XS. So they sent me the wrong size because the item wasn't properly labeled. I emailed customer service to request an exchange. They said I would be receiving a return shipping label via email. I was to print it out and mail back the item and they would refund me. In the meantime, I could order the product again. Well 2 days went by and I never received a return label. I emailed them again and they emailed it to me within the hour. I mailed the item back to them over 20 days ago and have yet to hear anything back from them regarding receiving the item and issuing my refund. I have emailed them and they have not responded. I'm starting to think I will never get my $50 back. Needless to say, I did not reorder the item and I will not order anything from here EVER. AVOID THIS SITE. UPDATE: I was able to receive my refund, after emailing and calling several times without getting through to anyone. The representative said they just needed to finalize the payment, whatever that means. And why it took me calling and emailing to do that, I'm not sure. But as is typical with this company, after several days I have yet to see any correspondence from them regarding their reply (below) to this review. They replied to this review to look good, but have not actually followed up with me like they said they would. I'll believe it when it see it, PetSwag.