PetSwagReviews of petswag.com

Scam. They have not sent the item but charged our card

This company is a scam!!!! I ordered something a month ago and was charged and never received the item. I emailed to complain, no response, then emailed again and the email was returned because the account was disabled.

Terrible customer service

This company straight up took the money out of my account for my order (with expedited shipping costs) sent me a confirmation and then I heard nothing else from them. I have tried contacting them by phone and email several times and have heard nothing back going on 3 weeks now. Avoid at all costs! Just want my order or my money back.

It was just a big bandana not made for a small dog at all!

Never received my items , no response and they never answer their phone. This company is not legitimate. They provided a tracking number but never gave it to the USPS.

Ordered a dog carrier for a total of $194 on Oct 9. Never got notification of shipping. Emailed them twice, no answer. Called them, phone disconnected. Tried to send them a message thru Facebook, that didn't work either. Called my cc company this morning. They refunded me the full $194. 3 hours later, got an email from Petswag saying they shipped my merchandise and that a change in warehouse space caused the delay. How does that explain not answering 2 emails, phone disconnected. So I'm waiting for shipment to arrive. Even if it does, I will NEVER deal with this site again. Note at least another reviewer had same experience. One day later......tracking number they gave me for USPS indicates that USPS have not yet received package from Petswag....that's 30 hrs after whats her name told me it was shipped. This woman is a liar. I've instructed her by email to cancel my order. Of course, she never responds to emails.

Trouble service, do not response to emails regarding returns. Good luck trying to return an item or exchanging it for the correct size because they don't give you a return address or any information in the post and just don't respond!!!!! Very disappointed. Order no 117487