PetSwagReviews of petswag.com

I ordered from PetSwag for the first time this Christmas. I placed my order on 12/13 and immediately got my order confirmation e-mail. I kept checking my order status daily and it kept saying "processing". Finally, in a panic, I called on 12/23. The gentleman that answered the phone was VERY nice, VERY apologetic and promised to send it out overnight for delivery on Christmas Eve. Sure enough, it did! So, I was very pleased about that. HOWEVER, I had ordered multiples of three kinds of treats and only received one bag of each, although I was charged for the multiples. I followed up with a call and voicemail on two different occasions and have yet to receive a return call. Overall, the quality of goods were good and adorable. As for the overcharge, I am hopeful they will make this right.

I'm really happy that I was able to find a Love Thy Beast tote (on sale!!!) from PetSwag, but even with ground shipping, I'm a bit confused on why it takes 11 days for it to ship from Phoenix to NYC via Fedex. Hopefully there will be no issues with the actual product once it arrives.

Product was great for airline travel! Everything it was advertised to be. The delay before my item was shipped was way too long. My only disappointment.

Nice products, could expand the selection. Also have a tab for "new products" to highlight recently added items. Also a waitlist like other sites for backordered items so customers can be notified when the item is back in stock. Also the return label generator did not work even though website says label will be received within 1 business day. Other websites also pay for return shipping. Will probably continue to peruse the website but will likely buy the items elsewhere.... Overall a nice website but not as convenient as others.

I recently placed an order from PetSwag and received a tracking number a few days later for one of my items. That one item arrived as promised but I received no word about the remaining items in my order. I logged into my account and saw that my order was marked as 'complete' yet I was still missing two items. I called PetSwag and left messages twice and was put off that I couldn't get someone on the phone and I never received a call back. A few days later, I received my remaining items, which had been shipped to me directly from the manufacturer. In the end, my order was completed and I'm happy with my purchase but I would have appreciated an email or phone call from PetSwag to simply tell me that my items were coming. The customer service at PetSwag (or lack thereof) does seem a bit unprofessional, which will cause me to hesitate before placing another order or recommending this website.