PetSwagReviews of petswag.com

Took too long to ship the product

Ordered a dog bed. Received conflicting information about lead times. One message said it would ship in 3-5 days. The other message, 4-6 weeks. Since the order had to be made, I knew it would be the latter. At seven weeks, I inquired via with no response. My second inquiry a few days later was answered: I was told it would ship the following week. It did not. It shipped the following week. All in all, the order took about eight weeks. I'm fine with waiting. However, I prefer to be told that the order will be delayed, and not have to follow up on my own.

I ordered a SleepyPod Air online. There was a discount code but nowhere to enter the code online. I emailed customer service to ask about applying my discount. Never heard back. Received my item in a timely manner but will not be ordering from this company again.