Pet Supplies Plus, founded in 1988 in Redford, Michigan in the United States, is a privately held pet supply retailing corporation with a major presence in the US.
Pet Supplies Plus (petsuppliesplus.com) has 101 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Kathy C.
Had an autoship that didn't get cancelled in time so called store to see about refund and was told I could. Once I got to store neither employees or manager knew how to do it. Very un happy...have decoded to take my business elsewhere
Anonymous O.
Rewards program is a scam! You cannot redeem points. There are no instructions that work. No one at the store can help because they didn't join the program due to complexity. All they want is to collect your email address to track you!
Christina W.
DO NOT SHOP AT THIS STORE!!! THE MANAGER IS NEGLECTING ANIMALS! I stopped in for cat food this evening and went back to look at the fish like I always do. I seen a stand alone tank with a fish that looked partially alive. The MANAGER (Reagan) told me that they were a breeding pair of cichlids and that he was happy it was happening to them because a pair of breeders are supposedly hard on the tanks. I asked what was wrong with them and he said the heaters were not working. (It's a petstore. This is a very very poor excuse and animal neglect. They should have heaters) My boyfriend and I had been in a couple weeks prior and looked at these fish. We remarked at how sweet they were. The manager asked me if I wanted the fish. I went up to take a closer look and the one in the front of the tank was dead from what looks like Ich. It was COVERED IN IT!!! THIS WAS GOING ON FOR QUITE SOME TIME! I called my boyfriend to see if he would take them. I went looking for the other fish. The other fish was hiding in a rock and also covered in Ich. Once we realized that the one was dead and the other was hiding because it's mate was dead in front of it. I was horrified. I was on the phone with my boyfriend and turned around and said "I have to leave" this is horrible. I turned and walked up front with my cat food completely horrified at how they take care of thier fish and the manager came up and said he had the right to refuse service and if I didn't leave he would call the cops. I left. I won't be back. I have been a customer of theirs for many years. There is NO reason for a pet shop to be letting fish die in thier store thats open for business. This is animal neglect. They should have been treated for ich and quarantined into a different tank with a sign that said they were not for sale. Most likely they got the Ich from unclean tanks and straight up neglect. And to not have a warmer in the tank? It's a pets store. They sell tank heaters. Everyone knows cichlids need Warmer water than goldfish.
Dianna
Getting the run about a dog food delivery. Didn’t receive it in February. Went into the store twice, gave my information. Was told another bag would be shipped. Still nothing. Went in today. I was told Victor food was low in stock. Wait for the next shipment of food
Chad F.
Corporate Greed? Now on its third owner in three years, it seems their interest is to squeeze every dollar they can with complete disregard for the customer. They are the worst and do not care. So here is my my experience from their Black Friday offering. I placed an order for two bags of dog food which I made payment and received confirmation. When I received notice to pick up the order I had gone to the store to do so and noticed there was only one bag. I inquired where the other bag was and the employee indicated that is all they had in stock. He said the other bag would come off of my credit card that was charged. I mention that I prefer to pick up the other bag when it comes in at the Black Friday price. He said sure and made a note to leave with the manager. The following day I received an email indicating that the bag I picked up was charged at full retail price. I called the store and the manager, April, said there's nothing she can do for coupons or digital orders. I then called corporate who said she will SEE if she could have the store provide the Black Friday price on the bag I picked up, however there's nothing they can do about the second bag. So I have been charged the original Black Friday price for two bags plus the the bag I picked up for some reason is now charged at the full retail price. It is a shady operation and have no care for the customer and nor to right a wrong. Will never do business with them again. Greedy Corporate Interest - Buy From The Local Mom/Pop Who Appreciate You and Deserve Your Business
Nathan B.
Not a true pet store. This so-called pet store, stopped selling big striped sunflower seeds. No reason given. Its ok -my money spends at Amazon. Shipped to my door.
Morgan
Upland, CA - Beware this location has RUDE CUSTOMER SERVICE toward customers who do not look like them. They are very selective of who they choose to be friendly with. If you don't fit their ideal look, they won't greet you nor ask if you found everything okay. Most team members will be very friendly with customers that look similar to them, but are quiet and cold toward other types of people. Don't shop there if you are not part of their demographic. Team Member Elise was very cold and didn't provide basic friendly customer service the whole time during the check out process.
Jeff D.
Dishonest bunch of folks. They refuse to price match when buying case quantities because they say they don't sell cases. Convenient they thought. They figured they would get out of the $3.60 discount, when in fact they lost a customer for life with a standing $150/month autoship order in place and another $100 to $150 month in misc purchased. Small Minded, short sighted thinking...but then again, they did save $3.60 on the discount, and earned about half a dozen 1 star reviews in the process....so there's that.
