Pet Supplies Plus, founded in 1988 in Redford, Michigan in the United States, is a privately held pet supply retailing corporation with a major presence in the US.
Pet Supplies Plus (petsuppliesplus.com) has 101 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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JC
Store in Killeen TX is not worth the visit. Selection of products is great but the staff are arrogant and condescending. Simply can’t believe a dog owner might know more than they do about a specific breed. No way would I risk having a groom done there. Not worth the trouble to deal with them. Will stay with Amazon and PETCO.
winnaar
I ordered an automatic litter box with the accompanying bags, after 2 weeks I had not received an order, after which I sent another email, everything would be sent and suddenly the website was offline, scammers!!!
Armando P.
Worst experience ever with a retailer of any kind! I had a standing auto-ship order for 3 items well over $100. day before auto-ship I check the website and it says that they are putting the order together. The day the shipment is supposed to arrive I notice a refund for my order, that was a real surprise because I'm expecting dog food, cat food and some kitty litter. So I call the store and speak to Justin that would not give me his last name. When I ask why my order is cancelled he explains that the dog food was not in stock. I ask the logical questions of [a] why do you have auto-ship and then not have the item in stock, what's the point [b] why didn't anyone notify my, I would have accepted a substitution. He started getting snippy with me and asked me to lower my voice when it was very much at a reasonable tone. So I Iowered my voice to just above a whisper and asked again. Then I told him that Chewy would never do this, but I was trying tpo keep my money local. He promptly told me to take my business to Chewy. I got pissed and told him where to go. Minutes later I called back to determine his last name so I could advise the owners of the company. At this point he threatened to have me put in jail if I ever called or step foot in "his" store. Wow, what a world class jerk! I'm left with no dog food, no cat food, no kitty litter and memories of a close encounter with the biggest store manager jerk in my 60 years of existence! Take your business elsewhere, this angry guy managing the store is reason alone to shop elsewhere. After shopping there for 22 years, I'm done!
Melissa B.
Even before my rescue partnered with them, I didn't have much success with anything at this store. Employees were rude if they engaged with you at all. After my rescue partnered with them for cat adoptions, it was truly awful. Their so called manager Destiny has no clue how to be a manager. She's a pro at starting drama though. Their sometimes manager from out of town, Deb, will lie straight to your face then deny it later no matter who witnessed it. Their main manager, Matt is a rude arrogant jerk who doesn't know what respect means. Steer clear of this store. It's more drama than it's worth.
Carol P.
Bryan the rude manager wouldn't apply my $10 coupon from Pet Supplies Plus. He said I didn't spend enough money. I asked him where it said that the coupon was only good for a certain amount, he couldn't. I was purchasing one of their most expensive dog foods. Still he refused to honor it. I hope corporate shows Bryan where the door is. He argued with me in front of the store over $10!!!!
Ashley D.
A few weeks ago I went there to get some fish for my 20 by 30 fish tank so I bought then I went home and activated the fish then the next morning my fish died
Kimmie
Will NEVER give this company my business Angry manager associates bashing the manager I was there to buy dog treats and it was a nightmare I was actually scared from the violent behavior of the manager got my refund and left. I will only ship at Chewy zero problems have been shopping with Chewy for 13 years
CHRISTINE K.
Buying cat food and litter for my rescues racks up a lot of points. With those purchases, you can earn free bags of food and boxes of litter. You can also earn dollars off of your order-$5, $10, $20—until the boss decides to no longer honor any coupons from you saying you’re being investigated for fraudulent activity by using coupons THEY sent to you. Hello BBB… The employees are kind and professional. Unfortunately, their boss won’t even return a phone call. She says she has but I do have an answering machine…
