Pet Supplies PlusReviews of petsuppliesplus.com

took my dog there for wash, started from booking appointment, the process was smooth, they also trimmed her nails, loving staff, cyrus enjoyed alot, a good place for your pets.

This store consistently surpasses my expectations whenever I have a question or problem! They (all the associates) earnestly listen to comprehend the nature of the issue, be it a product or information for which I might be searching, a price match I might be requesting, or pricing/rewards for which I might need clarification. Then, they go out of their way to find the information requested, or explain how to build/utilize rewards points, etc. I have had two recent occasions where the store manager/team leader, "April,"offered me assistance: 1.) in checking the extent of applicability of a manufacturer's sale price on a particular pet food; and 2.) on the availability of a dog toy that was out of stock in store. This manager offered me a store credit for having picked up on a slight discrepancy in their signage which caused some degree of customer confusion, and promptly sent it out to my home address with a lovely "thank you" note expressing appreciation for my business and apologizing for any inconvenience! As for the dog toy, she personally phoned another store after a system-wide check showed one availability in that other store. It, in fact, had already been sold, so she saved me an unnecessary trip. She then checked her store's in-coming inventory replenishment and located this very item and told me when it would next be available in their store (within the week)...again sparing me a lot of unnecessary running around. I am so favorably impressed with this level of conscientiousness and professionalism, that I look forward to visiting the store! If they could clone April, they'd easily become America's number one pet store. This gal understands cardinal rule number one of customer service: "Common courtesy pays big dividends and cost absolutely nothing!"

I shop at the pet supplies plus store in Royal Palm Beach, Fl. I shop there once a week for my dog and cats. I always feel welcome and the employees are always friendly. Professional, and knowledgeable. If they don't have what I need, there always willing to order it for me. They go above and beyond to keep their customer happy. Because of this, I will continue to shop here.

The staff is incredibly helpful and friendly in the Purcellville, VA store. As potential future customers trying to narrow down a dog breed, the associate spent time with us answering questions and making suggestions. Will definitely shop here in the future!

she is so cute and it was easy to hande taking home

I shop the store at Pepper Square in Dallas, TX. I have always enjoyed my visit, and very seldom don't find what i need for Winston, my cat. The pick up service is awesome, as I'm always in a hurry. The staff starting with the manager on down-very professional, friendly, and courteous. Add helpful too. Keep up the promotions and good work. Mike Morrow Dallas Texas 75254

I prefer Pet Supplies Plus over many of their "big box" competitors. I find that the franchise owner at my location is often in-store, that the staff is more knowledgeable, and that they generally care more about animals. I've also had a much better experience with their white label brands than those of other suppliers.

The staff at the Pet Supplies Plus in Concord is so helpful and friendly. I needed 2 cat carriers as my cats were getting spayed the following day. I had gone to 2 other stores before finding them at Pet Supplies Plus. The carriers were already assembled and the size i needed. The manager even gave a price adjustment on one of the carriers. Very pleased with my experience!