Pet Supplies PlusReviews of petsuppliesplus.com

DO NOT BOOK A HAIRCUT APPT ONLINE!!!! Twice now the system has converted this to nothing more than a bath and brush!!! Before you go, EVEN IF YOU CALL TO ENSURE IT'S A CUT, call to check....today, was the second time and that's the end for me....finding some place else.

I got 5 fish from this store and all died within a week of buying them. One was a female betta that was in an algae filled box so I figured I try to save her, but it was too late. The other 4 fish were black and white mollys. I didnt realize it there but when i got home i noticed they had small white spots that looked like ick. They died one by one. The store was understaffed and the employees seemed overwhelmed. The owner should higher more employees knowledgeable in animal care if they continue to sell animals. Otherwise I strongly suggest against the sale of animals and just stick to the sale of supplies for animals.

Bad delivery. I had to call the Bettendorf store because my delivery wasn’t delivered to me. I was transferred to a manager who insisted it was delivered. She said they had a picture of it being delivered. It wasn’t my address. I had to walk around my neighborhood trying to find it. I finally found it. I ordered a 30 lb bag of dog food. I had to haul it to my home. I am 65 years old and needless to say it was hard to haul. The manager did not even apologize for the mistake; she said they had nothing to do with it but it was their own delivery driver who did it. Wow!! She wants to be a manager but takes no responsibility for her staff! Now that’s a bad manager.

I overall love pet supplies plus to buy what I need for my fur babies, but several times when I went in the store I noticed the condition of the animals, the animal seem unhealthy and neglected. The staff seem not to care about the welfare of the animals that’s in the store. Their was a sick ferret that was vomiting with runny diarrhea and was like that for a while and no one even attempt to assist and make sure the animal was OK. When I brought this issue to the staff, they replied we are short staff. There’s no way that’s acceptable. Maybe they shouldn’t have animals in the store. If you cannot meet every need of each individual Animal make sure they’re taking care of and healthy.

On July 15 at 7;36am I placed an online order for Dog Food to be picked up at the Naperville store. My credit card was charged immediately. Website indicated that orders are usually ready for pickup in an hour but wait for a confirmation email. After not hearing anything from Pet Supplies Plus I drove to the store the next day to find the store is CLOSED for remodeling until July 25th. They took my money then sent an email at 5:29pm on the 18th saying that the order was canceled because the product was not available and my card charge would be reversed. I ordered this somewhat of specialty dog food because I needed it. Bottom line is Pet Supplies Plus Takes an order for a store that is closed for 10 days without giving the Customer an options. Horrible business practice. No regard for Customer or their pets, Buyer beware!!!

I've been going to the store for many years and when I went in to buy a bag of dog food, I had a cute pun that I had been saving. They refused to let me use it because they said it wasn't the same flavor. Which it was not stated on the coupon. It had to be the same. Obviously, there's a new manager. I will not be going back to the store after being a customer for over 10 years.

I shopped at the Wilmington Ohio location and placed 2 orders in 1 day and didn't receive my cat dewormer.They said all the orders were sent together and the door dash driver took a picture and the dewormer was in the bag because she could see it in the picture but I still never recieved the dewormer. I am out $30+dollars. I spoke to the manager 2 times the first time I asked was it a paper bag she said it was a green bag the 2nd time she said I said It was a plastic bag but I asked if it was a paper bag so I wanted to make sure I asked that so I replayed my indoor Ring camera and I did ask if was paper. I don't doubt the store sent it out but the fact is I never received it. Another thing is the notification for the dewormer being delivered came hours after the first delivery notification. I won't be shopping there again because I don't want to use Door Dash.

.When you hire kids you get lazy workers. 3 hours after I placed my order it wasnt ready. God forbid they had to do some work.