PetsuppliesnetReviews of petsuppliesnet.com

My family and I have used this company for years to purchase our pet meds. The last order I placed never arrived. After waiting a month, I contacted their customer service by email. Email is the only choice I could locate on their website. They responded that I had received my order and It was delivered to my front porch. I stated that the order was not delivered. The representative I was connected to was very rude and stated that I did receive my order and I was basically stealing from them! It was a large order over 400 dollars, that never arrived. I sent numerous emails in an effort to get help with this missing order. They blocked me and wouldn’t respond to my emails. I contacted my credit card company for help. All of a sudden they reached out to me and again accused me of stealing from them. I contacted the post office and was told that the order was never delivered to my house. It was delivered to another home and the post office said it’s a scam and it was delivered, but not to my house. This was a terrible experience and I and my family will never order from them again. They have the absolute worst customer service! Rude and nasty people! I placed the order on April 13, 2026 and it took until July to resolve it as petsuppliesnet refused to make it right.

The first time buying Bravecta it worked like a charm. This last time it did absolutely NOTHING. I'm 100% sure it was a counterfeit.

I have ordered from petsuppliesnet for many years. Though delivery did usually take a month or so, their prices were so much better than anything in the US, I simply planned ahead. I last place an order in Nov 2021 that I never received. I have emailed 4 times trying to have it resent or credited. They replied once that they would resent it in Jan but they never did and they stopped replying to emails sent from their website. I lost over $100 dollars with them and would advise caution to anyone ordering from them. Good service for many years but going silent is not the way to treat a customer of over 8 years

Unfortunately, these people don't deliver the goods and don't refund the money. Very dishonest traders. I would not recommend.

I have used petsuppliesnet for many years. My last shipment was pathetically packaged in recycled cardboard and minimal tape resulting in loss of some contents. My emails have been ignored and customer service non existent.

I have ordered from this company twice and have never received either of my orders. I complained and was sent an email the same day that I was told it should arrive o. It has been a month after my first complaint. I sent another complaint a week after that and have not had a response to the second complaint. it's been 3 weeks and have not heard anything. I would not trust this company. There is no way to track your orders.

Purchased pet supplies two months ago. Received the products in about 4 weeks. Fraudulent charges have appeared on my CC from Australia since then. I am far from Australia and don't shop there. I was suprised the pet supplies shipped from AU so I believe this is related.

42 days and still waiting for my order,they will not refund my money.no boat is this slow.their site doesnot tell you that the comes from outside the country.I feel I have been ripped off.