Denise R.
I canceled my subscription because I…
I canceled my subscription because I was getting 1 bottle a month then all of a sudden it was 2 & charged for both. Then I get a text my order was shipped. I'm done.
Response from PetScyFeb 15, 2024
Dear Denise, We are genuinely sorry to learn about your dissatisfaction with PetScy, and I personally take the time to review every negative review we receive. I want to assure you that PetScy does not generate orders arbitrarily; our system is designed to only process orders based on customer instructions placed on the website. To offer some clarity on the situation, allow me to provide a timeline of events: (Order #1) - Aug 11th: You placed your initial monthly recurring order, scheduled to ship every 11th of the month. (Order #1) - Aug 17th: You logged in and opted to "skip" your next order. As a result, the order was not scheduled to ship on Sept 11th but was set to resume on Oct 11th. (Order #2) - Oct 10th: You placed a NEW recurring order for Itch Chews, resulting in two active recurring orders—one processing on the 10th and the other on the 11th of each month. (Order #1) - Oct 11th: The original order placed in August resumed per your instructions, resulting in the sudden receipt of two Itch Chews shipments. (Order #2) - Dec 16th: You canceled order #2 but did not cancel order #1, leading to only order #1 being processed moving forward. (Order #1) - Feb 11th: You canceled order #1. From this timeline, it's evident that PetScy adhered strictly to the instructions provided by you, the customer. I understand that the timing of placing a new order coinciding with the resumption of the original order may have been unfortunate. I sincerely hope this timeline offers clarity on the sequence of events. Our goal is to address any concerns and retain you as a valued client. Please don't hesitate to reach out if you have any further questions or require assistance. Best regards, Chris Founder of PetScy