PetScyReviews of petscy.com

Response from PetScyJan 9, 2025

Hey Noel, Thank you for bringing this to my attention. Petscy utilized a third party fullfillment company in which our policy is that once an order is placed, it will go out within 24 hours. In this case the order was placed last Wednesday (and should've went out Thursday but for some reason it didnt go out till Monday (weekends closed). This isn't the normal protocol as every order should be in the customers hands within 5 biz days. This order took 6. Thank you for the feedback. Chris Founder

Response from PetScyJul 4, 2024

Hey Olga. I am sorry to hear. We utilize a fullfillment center and my guess is someone made a mistake and mispacked. As you can imagine mistakes will happen. However we will always resolve. I will have my customer service team call you today and email (check spam) to resolve. Chris Founder

Response from PetScyFeb 22, 2024

Hello Michael, I'm truly sorry to learn that our product didn't meet your expectations, especially considering the positive experiences shared by thousands of other dog owners. Regarding the delivery of the item, it was dispatched because you had selected the recurring option when placing your order. At PetScy, we prioritize customer authorization, and we never send orders without explicit consent during the ordering process. In response to your feedback, I have taken the liberty of canceling all future orders for your convenience. If you wish to proceed with a refund, I kindly ask you to reach out to our customer support team ([email protected]). They will be more than happy to assist you and provide you with a complimentary return label. Thank you for bringing this matter to our attention, and we sincerely appreciate your understanding. Warm regards, Chris Founder