PetScyReviews of petscy.com

Response from PetScyFeb 19, 2026

Updated Reply : Richard, This review was written yesterday while your recurring order was en route, so I assumed this is the order you are referring to but also asked: "The tracking shows it was delivered, but you are indicating it never arrived?" Regarding the customer service concern, I reviewed the notes from your January call. It appears you reached out because the order was sent to the wrong trailer. Orders our shipped to the address entered at checkout by the customer. Even so the customer may have a made mistake, we sent a courtesy replacement at our expense to make it right. As for recurring, the customer chooses if they want the order on a recurring basis or one time purchase, when you placed the order, you chose the Recurring option. If you dont want the recurring order, we can send you a return label and easily return/refund the item. If I am understanding correctly, the issue was resolved and you are still dissatisfied. Please let me know if I have the facts correct, and what we could have done differently to improve your experience? Chris Founder UPDATED RESPONSE: On the site, a customer enters their address and we send the order to that address. We do not update addresses. So lets assume we made the mistake, which will happen. You were able to speak to a customer service rep and a replacement order was sent. I want to better our service so we don't receive one star reviews. Therefore, please let me know what PetScy could've done differently once an order was sent to the wrong address? As for a monthly basis, once again the customer chooses if they want it on a recurring basis or one time purchase. If you would like a return label , we can send you one to return. We are sad to lose any customer. If you decide that you want to order again in the future. Please reply to this message and Ill make sure the order is placed how you like and throw in a free shampoo with the next order. Let me know and wish you and your dog the best. Chris

Response from PetScyFeb 11, 2026

Hello Darren, We appreciate your honest feedback. While we see a very high success rate with our chews, we recognize that every dog's biological makeup and the "root cause" of their condition are unique. Sometimes, especially with chronic issues, it can take a full 6-8 weeks of consistent use to see a visible shift in the skin and coat. However, we stand behind our product completely. We have sent you a private message to learn more about your pup's specific situation and to ensure we make this right for you under our satisfaction guarantee. Best, The PetScy Team

Response from PetScyFeb 10, 2026

Hello Catheryne, For lost orders, we always appreciate customers contacting the merchant directly so we have the opportunity to resolve the issue before a one-star review is left. After reviewing your order, the carrier marked the address entered as insufficient. They attempted delivery but were unable to complete it due to this issue. I’ve gone ahead and refunded the order in full. If you have any questions, please let me know. If you feel PetScy was not responsible for this misdelivery, we would appreciate it if the one-star review could be updated or removed. If you still feel PetScy is responsible, you are of course welcome to keep the review as is. Updating it to reflect that the issue was resolved helps potential customers see how we handle situations like this, even when the carrier is involved. Thank you, Chris Founder, PetScy

Response from PetScyFeb 12, 2026

Hello Barbara, We appreciate your feedback. Our subscription option is designed to ensure pups never miss a day of their routine, and we aim to make those terms clear during the selection process. We apologize for any confusion you experienced regarding the recurring nature of your order. Regarding the results: since every dog's system is unique, we’d like to learn more about how the product was administered to see if we can help. I have sent you a private message so we can address your account status and discuss your dog’s specific situation directly. Best, The PetScy Team

Response from PetScyFeb 12, 2026

Hello Diane, We’re sorry to hear your pup is being a bit picky! We use a concentrated natural bacon flavor because, for most dogs, that strong scent is what gets them excited. However, we know some dogs can be a little more sensitive to new smells. A quick tip that works for many of our "picky" customers: try crumbling the chew over their regular wet or dry food, or even mixing it with a little bit of plain yogurt or peanut butter. Often, once they get that first taste, they realize they love it! If you’ve tried the "crumble" method and he still won’t budge, please check your private messages. We stand behind our product and want to make sure you’re taken care of. Best, The PetScy Team

Response from PetScyFeb 4, 2026

Happy to look into this, Mike. Regarding the order itself, PetScy (like other online pet brands) allows customers to choose whether they want their order as a one-time purchase or, for a discount, on a recurring basis. PetScy does not make this choice for you; the customer selects it. If you review the product page, you will see that the option is clearly presented. We understand that mistakes can happen, and we always work to resolve them. For cancellations, a customer can do so through the customer portal, by emailing [email protected] , or by visiting Petscy.com where we provide a FAQ link with instructions to cancel. We believe these options are readily available and easy to find, as we would always prefer to cancel an order rather than send a product a customer doesn’t want, which could result in a one-star review and additional shipping costs. Regarding timelines, your recurring order was processed and shipped on Jan 31st, first thing in the morning. Any cancellation received on Jan 31st would not have allowed enough time to stop and refund the order, as it had already been picked up. This is why our Terms & Conditions require customers to manage their orders before the processing date. You can reach out to [email protected] for assistance with a return label so we can get everything squared away. Thanks, Chris Founder

Response from PetScyFeb 2, 2026

Dear Helene, Thank you for the update and for confirming that your refund has been processed. We sincerely regret that your experience felt like a "tangled web," as that is never our intent. We’d like to provide some clarity on the timeline based on our records: 1. Subscription Transparency: The subscription option is selected at the time of purchase under the "Choose Package" section of our site. We aim to make this clear so customers can benefit from consistent use, which is recommended for supplement results. 2. Cancellation & Support: Our records show that when you reached out in November 2025, we confirmed your cancellation immediately. While a shipment had already processed, we offered several solutions, including a return for a full refund or a partial refund to keep the product. 3. Return Process: In our most recent correspondence last Wednesday, we were standing by for the tracking information of your return to finalize the process. We are glad to see this has now been resolved with your refund. We appreciate your feedback regarding the return policy visibility across our sites; we are looking into this to ensure total consistency. We wish you and your dog the very best. Best regards, The PetScy Team Update 2.6.26 I’m the founder of the company and personally review all website updates and changes. We make every effort to ensure customers have a clear, easy ordering experience and are taken care of if a mistake is made. I’ve personally reviewed your account and can see that the order was placed as a recurring subscription. You chose the discount recurring order vs clicking on the One Time Purchase options. We do not hide this information in small print, and our site follows the same structure used by many of the largest pet brands in the industry. That said, I completely understand how frustrating this situation can feel, and we always aim to resolve issues once we’re notified—which we did in this case. As noted by our support team, once you reached out on November 8th, your order was promptly canceled. I can confirm that on Nov 8th all future orders were cancelled as well. For reference, cancellations can be made at any time by emailing [email protected] or through the customer portal. These options are also available on PetScy.com under the “Help” tab at the top of the page. I’m always open to feedback. Currently, customers choose between a one-time purchase or a subscription, and when a subscription is selected, the product title clearly includes “Subscription.” This is visible in the cart, during checkout, and in the order confirmation email. Canceling is as simple as replying to the confirmation email or contacting support, and refunds are issued once requested. If you have any suggestions on how we could make this experience clearer or easier, I’d genuinely appreciate hearing them. Our goal is always to improve and provide the best possible experience for our customers. Chris Founder

Response from PetScyJan 27, 2026

Hello Roy, We have investigated your account and can confirm that all necessary documentation has been successfully sent to the email address on file. Specifically, you should have received: 1. An Order Confirmation email immediately following your purchase. 2. A separate Invoice containing your official order number. 3. A Shipment Confirmation email including your active tracking information. If our system shows your order number as "invalid," please double-check that the number you entered matches the one on your invoice. We have also sent you a private message to verify your contact information and ensure these details haven't been filtered into your spam folder. We want to make sure you can track your order's progress immediately. Best, The PetScy Team