PetScyReviews of petscy.com

Response from PetScyMay 15, 2026

Hey Angie, I personally reviewed your order and wanted to provide some clarification regarding what happened. When ordering on our website, there are two purchase options available: A recurring subscription option, which is our most popular and lowest-priced option. A one-time purchase option, which is available through the toggle switch on the product page and is priced slightly higher. According to the order details, the recurring subscription option was selected during checkout. The good news is that we could have simply canceled the subscription portion while still allowing you to keep the original discounted pricing as a one-time purchase. I also reviewed the cancellation request. The subscription itself was successfully canceled, however the current order was not canceled prior to shipment. I understand that can definitely be confusing, as canceling a subscription and canceling an already processed order are handled separately in the system. At this point, we have two options: 1- We can provide you with a return label, or you may refuse the package upon delivery. Once tracking confirms the product is returning back to us, we will issue a full refund. 2-You may keep the product as a one-time purchase while still receiving the discounted pricing that was originally applied and also just refunded an additional $10 so you're getting an awesome price. Please let me know which option you would prefer and I will personally handle this for you. Thank you, Chris Founder

Response from PetScyMay 12, 2026

Hello Gary, I am sorry to hear that your experience with our brand did not meet your expectations. I personally reviewed your order and can confirm that an order confirmation email was sent to “wg*****@gmail.com” on April 16th at 12:56 PM. My only guess is that it may have ended up in your spam or junk folder. As for the shipment itself, the tracking information shows the order was delivered on April 20th. Tracking link: https://webtrack.dhlglobalmail.com/orders/33872604173042214/details/9261299999887308937185 Regarding contacting PetScy, our HELP section includes multiple FAQ topics and contact options designed to address situations like this directly. We try to make the process as transparent and accessible as possible, though I understand it may not have felt that way from your perspective. HELP CENTER located at the top of PetScy.com https://petscy.com/pages/help-center I am always looking for ways to improve the brand and customer experience, so I truly appreciate the feedback. Based on the information available, the confirmation email was sent successfully, and the shipment was marked as delivered. If the package was not actually received, that would unfortunately point to a USPS delivery issue, and we absolutely would have worked with you to help resolve it had we been contacted. Thank you, Chris Founder

Response from PetScyMay 8, 2026

Hey Marc, I invite you to review our product page again. Every product page has a toggle switch clearly displayed where customers choose their unit count. It is not hidden and allows customers to switch between our recurring subscription option and one-time purchase option. Additionally, if a customer selects the recurring option, the product is identified as a subscription in: The cart Checkout Confirmation email The product page also lists the subscription benefits directly below the product selection, with the first point stating: “Shipped and billed every 1 month.” I am always looking to improve the website experience, so I do appreciate your feedback and will continue looking for ways to make this even clearer for customers. However, given our low chargeback rate, positive customer feedback, and 4.0 Trustpilot rating, I do believe the subscription terms are currently displayed clearly throughout the ordering process. The last thing we want is a customer making a mistake when ordering and receiving a product that they don't want. It leads to costly refunds and bad reviews, so definitely not in the business to swindle people. On top of that, if the customer does miss all the recurring option marks, the customer can easily return the item for a refund. Do you need a return label? Thanks, Chris Founder PetScy.com

Response from PetScyMay 5, 2026

Hey Christina, Itch chews can be tricky when it comes to palatability, as many of the ingredients that help dogs—like quercetin—tend to have a naturally bitter flavor. My dog has been taking these chews for years, and some days she eats them like a treat, other days she’ll eat them a few minutes later, and sometimes I’ll break them up into her food. At the end of the day, taste is the hardest thing to get right—as one dog may have no problem eating poop but than becomes Gordon Ramsay in regards to their supplement flavors but also have the most pickiest dog in the world eat our treats like its the Nathans Hot Dog eating championship. Are you unable to get your dog to eat them even when mixed into food, or would you prefer to return them for a refund? Let me know, Chris Founder

Response from PetScyMay 4, 2026

Hello Linda, I see that you placed two orders in April. The Fish oil which was delivered and also an Itch Allergy Plus Chews, that wasn't delivered. The itch allergy plus wasn't delivered due to "insufficient address". You didnt include the LOT # for your mobile home for this order so the carrier was unable to deliver. I went ahead and refunded the order. Please allow a couple of days for the funds to return. If you would like us to resend now that we have the correct address (from the other order), we can do so as well. Reviews mean a lot to our small business and one star hurts our rating and ultimately sales. Now that you were made aware that the order was delivered due to the customer not providing the complete address, I hope you will consider updating your review based on this new information . If you feel that PetScy did a one star job by not delivering the product to an incomplete address and swiftly refunding once we learned of the mistake, then please keep the review as is. Let me know if you have any questions. Chris Founder

Response from PetScyApr 22, 2026

Hello Shelly, PetScy offers customers a one-time discounted price (where we take a loss) so they can try the product. If they like it, they can continue with the recurring option, or they can cancel at any time. I’m happy to cancel this for you. However, one-star reviews indicate we did a poor job and can significantly impact our rating. Could you please help me understand if there was anything PetScy did that led to your experience? From what I can see, it appears the discounted offer was used and then canceled, which is completely okay and part of how the promotion works. So not sure if that's why we got one stars? If this is the case, I kindly ask that you consider updating your review based on this clarification. Chris Founder