Cheryl E.
I ordered Itch Relief, still waiting
I ordered Itch Relief, the money was promptly taken out of my account. The product never came. I followed the tracking number, every day the supposed delivery date was changed to the next day. That was on Sept 11 this is now Sept 22. I finally contacted the company and they said they can't reimburse but will send another. Not sure if I'll ever see the product and I basicly donated money to this company. Without a product to return I can't get my money back. I've already ordered another product from another company, which I promptly received. I was so hopeful to see how Petscy's product would help my Chocolate, who knows maybe one day it will show up, but after 2 weeks it's looking doubtful and the replacement they said they are sending.. we'll see
Response from PetScySep 22, 2022
Hey Cheryl. I am sorry to hear that you’re not satisfied with my company. This is one of those frustrating situations where USPS/UPS had one job that they managed to screw up and in turn reflected poorly on PetScy. To protect PetScy from Fraud we will issue a new order first . I can promise you that we will resolve your issue if this second order doesn’t show up promptly. The first order will most likely show up once they figure out where they misplaced it. Obviously that’s yours to keep for free. Once again I apologize for their screw up. It sucks that we may have lost a customer due to our delivery service. Feel free to reply to this review if you have any questions or concerns now or in the future and I’ll personally resolve them as I want to do everything in my power to keep you as a customer and/or at least make you a 5 star reviewer based on our customer service. Thank you Chris Founder