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PetScy (petscy.com) has 2,268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Michael K.
My dog is still itching and I've been giving him this chew religiously for the past 3 weeks, not helping at all.
Response from PetScyNov 19, 2022
Sorry to hear. May want to cancel your order with [email protected] if you ordered the product on subscription. Thanks.
Brandon S.
Never received my items
Response from PetScyNov 19, 2022
11-22-22 Third attempt to confirm that the order was recieved? 11-21-22 Daniel, following up as tracking shows it’s was delivered? If not I want to get this resolved as you’re important to us. If resolved, I hope you will consider updating your review based on Petscys response to the carrier delaying the order. As you can understand, we have no control Over their work but will always respond accordingly. Thank you. Chris founder. Tracking shows that it’s being delivered today. Please confirm once received. https://www.ups.com/track?loc=null&tracknum=92748909840603583016374961&requester=MB/trackdetails Hopefully you will update your review base on how we respond to usps delay as this was out of our control. Thanks.
Winpro C.
Did not receive order I do not live in Kissimmee but in Groveland. That explains why I didn’t receive Please resend
Response from PetScyNov 17, 2022
Reply: Thank you David. We will resend. Considering that the post office made the mistake and we quickly resolved, would you mind updating your review based on what we can control which is the response? 11.18.22: David, following up to my response below? Thanks 11.17.22 Hey David. I am responsing in both reviews to be sure. So sure enough the usps decided to send the order to a matching street address in Kissimmee instead of grove land. I can either refund you the order or resend and make sure it goes to the correct address before doing so. I apologize for this issue. I hope we are resolving to your standards. Thank you. Chris founder
Daniel S.
Went threw a jar. Did not work. This product is like all the rest, lots of promises not much on results. Made this purchase of this product threw amazon. If I could upload the receipt I would send it to you. Too bad Petscy won't let me respond to their responses. What happened to your money back guarantee?? No mention of that from petsy! What about the free product that you list on the top of your lids?? I sent all my info in 4 weeks ago and still have not heard anything nor have I received my free product. STAY AWAY FROM THIS BRAND!!!!!
Response from PetScyNov 17, 2022
11-21-22 Hey Daniel, As you mentioned previously , you ordered on Amazon.com. They’re an independent platform that handles refunds and returns. Yes, Petscy.com has a money back guarantee as we understand that not every dog will benefit from our chews due to external factors. So if you placed an order directly you can return for a refund. One of the perks from ordering directly. However , If you ordered from Amazon, simply go to Amazon and follow their directions as they provide a money back guarantee. You mentioned in your Amazon review that your dog got worst. If so, your dog is most likely allergic to pork and if so the chew isn’t the issue. Also, if they’re allergic to pork, their dog food (if chicken or beef flavored) is probably the reason for their initial suffering. Why I asked in previous response. As for requesting more info, we do so as we want to cancel any future orders if you’ve ordered on subscription. Please let me know if there are any other issues and I can look into. Thanks Chris Founder Hey Daniel. Sorry to hear that the itch chews didn’t help as they’ve helped thousands of other dogs. The chews are made up with ingredients that are proven to help skin related issues. So if it’s not helping, either your dogs underlining conditions can not to be solved with a supplement or (common reason) possibly your dog is being exposed to an allergen on an acute basis making it tough for the chew to overcome. I wish you the best of luck as we want to heal every dog. Do you feed your dog chicken or beef flavored food? If so, I would try salmon or fish flavors as so many dogs are allergic to those flavors. Brand matters as well. My Pitty has skin issues and we switched up her Salmon flavored food with a different brand and her skin went to hell. Best of luck. Thanks Chris Founder
Traci B.
The itch relief did not work on either of my dogs. In fact, I think they itched more!
Response from PetScyNov 16, 2022
Sorry to hear. If your dogs are itching more they may be allergic to pork flavoring. If you feed your dogs beef or chicken flavored dog food you may want to try a fish flavored type as that may be the reason for their suffering as they’re allergic to non fish flavors. My dog can’t handle those three flavors as well. Chris Founder
Liz B.
Just got it, no way to know yet!
Response from PetScyNov 11, 2022
Liz, instead of giving us an one star and hurting our rating wouldn’t it make sense to come back and leave a review once you feel comfortable leaving a review. Including this review was based on the service not the product itself. Appreciate if you updated or erased. Thanks Chris Founder
Margaret B.
Didn't help him at all . Itchy all the time ..so this product no good at all
Response from PetScyNov 10, 2022
Margaret, the directions state to allow at least two weeks for the chews to start showing benefits as healing takes time. You’ve had the chews for 6 days. I appreciate all feedback but you should also give the product a fair shot. Also you ordered on subscription, do you want me to cancel or wait to see if the chews work according to their directions. Thank you Chris Founder.
Lori H.
The product did not help my dog at all. I gave it 15 days and no change in his scratching.
Response from PetScyNov 3, 2022
I would suggest going through the whole bottle as customers see results 30 days after taking. If the chews don’t help a little after that time then either the chews are just not the right fit for your dogs underlining condition or they may be being exposed to an allergen on an daily basis where it’s to difficult for the chews to overcome. Best of luck Chris Founder
