PetScyReviews of petscy.com

Response from PetScyDec 16, 2022

Update 12/20/22: Hello Edel, Following back up as I see that the order was delivered but wanted to confirm? If so, I hope you will consider updating you review based on on the items Petscy has control over such as response and customer service. The carrier seems to be the reason for your frustration, unless there’s something else you were unhappy with? Thanks Chris Founder We utilize UPS and sometimes they have delays with orders to Canada. Being that shipping is out of our control we’d appreciate if you updated your review based on the services that we can control. Thanks Chris Founder

Response from PetScyDec 15, 2022

12/20/22Update: Thank you for taking my call today as I wanted to confirm that you received the replacement order as promised. Thank you again. Hey Kathy. Following to ask if you could update your review based on our service. Thank you for taking my call Kathy. We agreed that the carrier must’ve kept for their dog and didn’t want to deliver. I went ahead and replaced the order. I expedited it for fee due to the delay. Let me know if you need anything else. Thanks Chris Founder

Response from PetScyDec 16, 2022

Hey Wendy. Our chews have helped thousands of dogs and even saved some dogs from euthanasia due to their suffering, so I am sorry it didn’t help with your pup. Our chews are made with proven ingredients so a dogs skin should never get worst unless the dog is allergic to the pork flavoring. If allergic, we do not recommended our pork flavored chews. Also, if they’re allergic to the pork flavoring, they’re probably allergic to chicken or beef flavor dog food. So if you’re feeding your dog those flavors you may have found the root of their skin issues and should try replacing their food asap. As for integrity, that’s not true. I am reading the support ticket as I type this. You emailed us on Tuesday and the next morning we emailed you back providing our return information and a separate email with the free return label. Did you not receive the reply from [email protected] 9:28am? (Please check your spam box as well.) We understand that our product may not be the right fit and therefore Petscy offers a money back guarantee. I think this just a matter of our email reply getting lost in your inbox. Happy to help get this resolved as we always provide a 5 star no matter if they believe it or not. I hope now that you know the situation you will consider updating your review based on how we resolved this issue due to a simple miss communication. Finally I went ahead and refunded the order without any return needed. We are a honest company but not perfect. Thanks Chris Founder

Response from PetScyDec 5, 2022

Hey John, per the review instructions we kindly ask that the customer contacts PetScy instead of leaving a poor review as this is an issue we have no control over but can offer 5 star service in regards to rectifying when contacted directly. With all orders to Canada, customs sometimes delays the trip over the border. It should be there this week. I provided the tracking link below. Please let me know (by replying to this review) if there’s no movement by the end of the week. If not we will happily provide a refund as we do have control on how we can respond when incidents do occur. I hope you will consider updating your review based on our response https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=802393632905210012&requester=ST/trackdetails Thanks Chris Founder

Response from PetScyNov 24, 2022

Sorry to hear. The ingredients (fish oils/Omega oils/Vitamins are proven and will only benefit a dogs skin unless they’re allergic to pork (flavoring). Unfortunately Petscy relies on the customer to decide if their dog is allergic to our products before ordering. Sometimes they find out after ordering. It’s unfortunate as we get a one star review even though the product would’ve not been suggested if were aware. The good news is that you may know why your dog is suffering in the first place. For example, if your dog is being fed red meat or chicken flavored dog foods, they are probably allergic to those as well and once replaced their issues may solve itself. I would suggest a fish flavor brand as it’s loaded with needed omega oils. Good luck. Chris Founder.