PetScyReviews of petscy.com

Response from PetScyJan 18, 2023

Hello Sharon, I’m sorry to hear that the order was delayed. We ship all orders out all orders within 24 hours of receiving. Unfortunately we are at the mercy of the carrier which is frustrating as we hate getting one star reviews based on a service we have no control over. What we do have control over is how we respond to your issues. I went ahead and cancelled any future orders. Let me know if there’s anything else we can do to earn a better review. Thanks Chris Founder

Response from PetScyJan 14, 2023

Hey Jamie. Less 1% of products leak so we send in a poly envelope to pass the savings on to the customers. You can contact [email protected] and they will happily replace. Thank you Chris Founder

Response from PetScyJan 14, 2023

Hello Michael. Unfortunately we can not control the carrier and how they treat the package. We can control replacing the bottle. Please contact [email protected] and they can replace. Thank you Chris Founder

Response from PetScyJan 10, 2023

Hello Ian, We apologize for the delay. Per review directions we kindly ask that you contact PetScy before leaving a review since Petscy has no control over the carrier and their protocols. I hope you will consider updating our deleting your review once we resolve to your satisfaction. As for the order, the last update shown was late last night : "01/09/2023 3:00 A.M. Package arrived at international carrier Canada" So it should be there any day now. Tracking Link: https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=802393636405303445&requester=ST/trackdetails Let me know if you have any quesitons? Thank You Chris Founder

Response from PetScyJan 22, 2023

Update reply- Thank you for the reply. There were no lies. When a customer files a dispute with PayPal we no longer have access to refund the card as PayPal takes over. My guess is that the dispute was filed before we had a chance to refund. I’m sorry that you didn’t have a positive experience as we have thousands of happy customers but we always can do better. We will always take care of our customers if protocols are filed. Thank you for your time. Hello Julie, Thank you for the feedback as it helps is improve. To clarify our policy, we ask that the customer returns the product in question or provide an image of the damaged product. Checking the notes it shows that we are waiting for a an image to approve the refund. Was that sent in? If so we I can issue a refund immediately? Thank you, Chris Founder

Response from PetScyDec 30, 2022

Hey Cheryl. Sorry to hear that the chews were frozen. As you can imagine we really don’t have control over the carrier. However, we will always resolve if there’s an issue. As for the chews, they will be just as effective. Thank you Chris Founder