PetScyReviews of petscy.com

Response from PetScyAug 10, 2026

Hey David, You placed your order at 8:34 PM on August 4th, and it was picked up the following day, August 5th. Tracking shows that it is scheduled to be delivered today, three business days after your order was placed. We also offer our products on Amazon if you prefer faster delivery. However, they are priced slightly higher there due to the additional costs associated with Amazon’s faster fulfillment. A tracking email was sent to the email address on file on August 5th, which included a link where you could view all shipping and delivery updates. Since reviews are very important to our overall rating, and your order was processed promptly and is being delivered within the expected timeframe, I hope you’ll consider updating your review based on this additional timeline information. Thanks, Chris Founder

Response from PetScyJul 31, 2026

Hello Marsha, Thank you for your feedback. I personally monitor all Trustpilot reviews to ensure everything is running smoothly. I reviewed your order and confirmed that our fulfillment partner accidentally packed Keto Mousse instead of Itch & Allergy Plus. I have gone ahead and issued a full refund for your order and you can keep the Mousse as an apology for our the mistake. Please allow a few business days for the $37 refund to appear on your original payment method. I sincerely apologize for the inconvenience and frustration this mistake caused. Regarding your invoice, an Order Confirmation (which serves as your invoice) is automatically emailed with every order. We also include a packing slip with each shipment. Once again, I apologize for the mistake. While mistakes can happen, I believe what truly matters is how we respond to them, and we always strive to make things right for our customers. If you have any questions or if there's anything else I can help with, please don't hesitate to reach out. Best regards, Chris

Response from PetScyJul 6, 2026

Hey Alicia, I’m sorry for any inconvenience this has caused. Our subscription system is fully automated. If a customer cancels their subscription, the system immediately cancels all future recurring orders and does not reactivate the subscription on its own. We pride ourselves on being a fair and honest company, and we will always make sure a customer is never unfairly charged. I personally reviewed all of our communications with you. The only mention of cancellation was in your email on July 3, which was one day after your order had already shipped. Prior to that, we received two emails from you requesting additional information about the product, but neither mentioned cancelling your subscription. If you canceled through your customer portal, our system would have automatically sent a cancellation confirmation email immediately after the cancellation was completed. It's very important to me that our website and subscription system are functioning correctly. If you did, in fact, cancel your subscription and something went wrong on our end, I want to know about it. To help investigate, I'm offering you a $50 gift card if you can provide additional proof that the cancellation was completed. This will allow me to thoroughly investigate whether there is a system issue that needs to be fixed. Could you please check your email—including your Primary, Promotions, and Spam/Junk folders—for a cancellation confirmation email from [email protected]? You can also search your inbox for [email protected] or the word "cancelled." If you find the confirmation email, please forward it to me. That will help me determine whether the cancellation was successfully processed by our system. I also see that our customer support team has already sent you a prepaid return label to resolve the situation. Once the products are on their way back to us, please let us know, and we will promptly issue your refund. Thank you, and I appreciate your help in looking into this. Chris Founder, PetScy

Response from PetScyJul 1, 2026

We're truly sorry to hear that our chews haven't helped your dog. As pet owners ourselves, we genuinely want every dog to experience relief, so we understand how disappointing this must be. Our Itch & Allergy Plus Chews have helped thousands of dogs find relief from itching and allergies. The ingredients are backed by research and are specifically formulated to support dogs whose underlying issue is allergy-related. That said, no supplement can help every dog because itching can have many different underlying causes. Without your dog being examined by a veterinarian, it's impossible to accurately diagnose what's driving the symptoms. If the root cause isn't allergy-related, or if your dog is experiencing significant exposure to allergens, the chews may not be able to provide the level of relief you're hoping for. In our experience, the most common reason dogs don't respond is ongoing exposure to allergens that overwhelm the body's ability to recover. This can include food sensitivities, environmental allergens like grass or pollen, or dogs that frequently roll in grass they're allergic to. In these situations, identifying and reducing the source of exposure is often just as important as providing immune support. We truly appreciate you giving our chews a try, and we're sorry they didn't provide the results you were hoping for. We sincerely wish every dog could benefit, and we hope you're able to work with your veterinarian to identify the underlying cause so your pup can find lasting relief. I have cancelled any future orders from going out. Chris Founder

Response from PetScyJun 6, 2026

6.8.26: Hey Sid. following up to the response below. Also customer support called and emailed as we want to get this resolved for you assuming that USPS does have the order in the back. 6.7.26: Thank you for your review. However, did you reach out to our customer support team? We would have been happy to resolve this immediately and hopefully avoid the frustration that led to a one-star review. Tracking shows that your order was delivered on May 15th: https://webtrack.dhlglobalmail.com/orders/33872605120402828/details/9261290198160298922581 Have you checked with the staff at your PO Box location? Packages are rarely lost when delivered to a PO Box and often end up being held in the back for pickup. Please let me know as soon as possible so I can help resolve this for you. I appreciate you giving me the opportunity to look into this. Every customer is important to us, and the last thing we want is to lose a customer because of an issue with USPS. Once confirmed we will get this resolved for you. Thank you, Chris Founder

Response from PetScyJun 3, 2026

Hi Bernadine, I reviewed our customer support records and do not see a support ticket regarding this order. Can you confirm whether a different email address was used to contact us? If so, I would be happy to locate the inquiry and review the communication regarding the order and shipment. We always want the opportunity to assist our customers before frustrations escalate. Our goal is to resolve issues through customer support whenever possible, rather than having a situation result in a negative review that could have been easily addressed. In the meantime, I wanted to provide the information I found. The tracking shows that the order was delivered on June 1st. Tracking link: https://webtrack.dhlglobalmail.com/orders/33872605284606484/details/9261290198160205423026 Is the package still missing? I also reviewed an image of the delivery address and noticed that the house number appears to be clearly marked on the mailbox post. Because of that, I am not sure how the package may have been misdelivered. Is there any chance it was placed in the garage, on a side porch, or with the neighboring house to the right? Unfortunately, when a carrier makes a delivery mistake, it often reflects back on us even though the shipment was sent correctly. Regardless, I am here to help get this resolved. Please let me know the latest update when you have a chance. Best regards, Chris Rogers Founder, PetScy If so, p

Response from PetScyMay 29, 2026

Hey Diana, Our website is pretty easy to navigate. At the top of the site, you'll find a **Help** section that contains FAQs, including instructions on how to manage your account and subscription. You can also click on the **Account** link and log in using your email address. Once logged in, you'll be able to manage your subscription, update your information, change shipping dates, skip orders, or cancel future shipments as needed. You can also contact our support team, and they would be happy to assist you with any of these changes. In fact, I went ahead and canceled any future orders on your account so you don't have to worry about it. If you have any questions or run into any issues, just let us know and we'll be happy to help. Thanks, Chris Founder