PetScyReviews of petscy.com

Response from PetScyAug 31, 2023

REPLY: PetScy sells thousands of products a day. Do to our size we utilize a 3PL company ( fullfillment company). Less than 1% of orders ever have an error. Trust me when I say, that I am furious with their mistake and ruffling feathers. None the less, we take responsibility. This was our mistake, as my support team has never dealt with the uniqueness of this case. Tracking showed that it wasn't delivered. Therefore, they have limited options until tracking updates. Looking at the emails it shows that you did provide a picture and once provided support offered a replacement order but it was too late at that point. This is an unfortunate situation and something we will learn from. Thank you Chris Founder Thank you for the feedback. Customer service has to follow certain protocols before they can issue a refund due to nefarious actors committing fraud, which happens. In your case, the order still didn't show DELIVERED according to tracking, which is a red flag. In this case, they're instructed to wait for the tracking to update. From there, an inquiry would be sent to the fullfillment company to confirm. By the time we confirmed, the customer already filed a bank dispute. I believe the main issue in this case is you wanted a refund immediately and we needed to wait and review to make sure we weren't victims of fraud. I do apologize for the inconvenience and wish you and your pet the best. Chris Founder

Response from PetScyAug 30, 2023

I am sorry to hear Andrew as we want to help every pet. With our pets its tricky to find the right product or solution in general. Around 45 days, you should see your dogs itching cut in half or hair growing back. One thing to consider is their current dog food. Many dogs are allergic to Beef or Chicken dog foods. If they're taking the chews but also consuming foods that may be allergic or exposed to allergens (grass, cleaners, etc) , it will be hard for the chews to overcome such acute exposure. If you do feed your dog those types of flavors, Id highly recommend trying a fish flavored food. My Pitty only gets Salmon or fish flavored food (Purina). If not, her skin would go to hell without the itch chews. I wish you the best of luck and with you had a better experience. Chris Founder

Response from PetScyAug 24, 2023

Hello William, I am very sorry to hear that your dogs had any gastrointestinal issues. This is honestly the first time a customer has had an issue with our chews (besides minor diarrhea when introducing something new to their diet) or being allergic to pork. The chews are purposely made with limited ingredients with the main active ingredient being high quality fish oil. All chews are tested before leaving the manufacturer to ensure an extra layer of safety. The only thing I can think of is if your dog(s) happen to be allergic to the pork flavoring. We started this brand to help the pets we love. I give my own dog Bella (who is the love of my life) the chews 2 times a day so I know they're effective and safe. However, when our chews are taken by hundreds of thousands of dogs, there's bound to be an issue that may not be explainable. None the less, I went ahead and refunded your order. Thank you, Chris Founder of Petscy

Response from PetScyAug 22, 2023

Hey John. I see that the order was delivered three days ago. The chews take weeks to show real benefits as the directions on the bottle. I hope you give them a chance to work before leaving a review. Thank you

Response from PetScyAug 20, 2023

Hello Sharon, If your dog is noticeable scratching more than they’re most likely allergic to pork and would advise not giving them anymore. I would also suggest taking a look at the dog food flavors you’re feeding your dog. If they’re allergic to pork they are probably allergic to chicken/beef flavored foods. I would suggest salmon or fish flavors only. Now, if your dog is itching as they were before. Please keep in mind that the chews need longer than 4 days to show benefits. We suggest 30 days to notice if they’re scratching less than before. Finally, you ordered on a monthly recurring basis. You will need to make sure to log into your customer portal to cancel any future orders. The portal can be found at petscy.com. If not, another order will be sent 30 days from your original order. Let me know if you have any questions. Thank you Chris Founder Chris Founder

Response from PetScyAug 19, 2023

We apologize for the delay. USPS seemed to delay for whatever reason. Tracking shows that it will be there in the next day or so. We will continue to monitor and resolve one way or another. https://www.ups.com/track?loc=en_US Chris Founder

Response from PetScyJul 27, 2023

Hello Stephanie, I am sorry that you're unhappy with PetScy. The money back guarantee is a way for customers to return any unused products in case they're unhappy with the results. This is relevant as the majority of our orders are susbcpriton based. So if a customer doesnt cancel on time they can easily return any unwanted items. The return policy does state that a "processed" order must be returned for a full refund. That has to do with customers that cancelled their order(s) after the order has already processed (Bank charged). They will need to return those for a full refund as they cancelled to late and only cancelled out any future orders that have not processed yet. We appreciate your feedback and will look internally to see if we can improve further. Ideally, Id love to give a money back guarantee on "used" items. However, the bad apples ruin it for everyone as they will enjoy the products but then claim that it the product was unsatisfactory to get for free. Thank You Chris Founder