PetScyReviews of petscy.com

Response from PetScyNov 9, 2023

Hello Lynne, Sorry for any inconvenience. I personally reviewed the order and wanted to provide some details about your order. The order was processed 4 days ago on Sunday-NoV6. The order was shipped the following day on Monday. Tracking shows that the order is on route as normal. I’ve attached tracking below. Please let me know if there’s something I am missing as this order is progressing as normal. One thing I can do is push up your next order by a week if you’d like? I understand your frustration. However, I hope you can update your review based on this information. If still unhappy, please let me know why as I always want to better the customer experience. Thank you Chris Founder https://www.ups.com/track?track=yes&trackNums=92748909840603583017975877&loc=en_US&requester=ST/trackdetails

Response from PetScyOct 18, 2023

Hey Joseph. Sorry to hear. If your dog is getting worst. Immediately stop giving her anymore chews. Your dog may be allergic to Pork. The good news is that this may lead to an understanding for why she's itching in the first place. Are you feeding your dog a Beef, Lamb or Chicken Flavored food? If so, they're probably allergic to those flavors. I only feed my pitty a Salmon (or fish flavored flavors) as it provides the needed omega oils for healthy skin. Hope this helps and best of luck. Chris Founder

Response from PetScySep 29, 2023

Hello Cindy. When you placed an order at PetScy.com you chose the recurring option. If you review the ordering process you will see that the second question asked of the customer is if they would like the order as a one time purchase or recurring option. You chose the recurring option. So we sent the product as you ordered. Also, the product is clearly labeled when placed in the cart, checkout, and email confirmation. If you order on recurring you need to cancel to avoid any future orders. As for refunds, if a customer does not cancel on time and an order is shipped, we will happily provide a refund once the item is returned using one of our free return labels. Let me know if you have any questions or suggestions as thousands of our customers demand that we ship their recurring orders as "ordered". Thank you Chris Founder

Response from PetScyOct 5, 2023

Pat, Sorry to hear. When it comes to taste its always tricky. I know some dogs eat their own poop but when it comes to chews they suddenly become a Michelin Star Chef. None the less, I am am sorry to hear that your pup did not enjoy the chews. One last tip. My pup Bella, spits them out every time to only come back and eat 10-20min later. She's been successfully taking them for 3 years now. Not ideal but you may want to give them time to eat. Here if you need anything. Chris Founder

Response from PetScySep 15, 2023

Hey Luis. Reviewing your orders and it shows that you ordered our itch chews and probiotic chews on a monthly subscription. For the probiotic chew orders the customer even took the extra step of changing the delivery frequency to two months. The customer can manage their orders on petscy.com through the customer portal. Let me know if you need assistance. Chris Founder

Response from PetScySep 15, 2023

My dog spits out the chew and eats it 30min later for the past 4 years. Have you tried putting on the ground or their bowl?