PetScyReviews of petscy.com

Response from PetScyJun 23, 2024

Hey Carla, First and foremost, I am sorry to hear about your pup’s struggles. I wish you the best with him. As for your issue, can you provide me with some more details so I can understand better and make necessary changes if possible? Being an online business, we require customers to manage their orders. When ordering, we offer a subscription option and a one-time purchase option. If you don’t want the order sent monthly, you would choose the one-time purchase option. However, it appears that you’re placing a new subscription order but then asking us to cancel every time you place a new subscription order. Being that we have thousands of orders a week going out, there’s no way for us to manually monitor every customer's orders. Therefore, if the customer orders on a subscription, they need to cancel every time or the order will be sent. You can contact support like you did for the one order, but I have an easier way to manage your order. If you place another subscription order, log in to your customer portal right after placing it and you can cancel any future orders. So to be clear, we can’t automatically cancel every new subscription order unless you contact us as we are unaware that you’re placing a new order. Let me know if you have any questions. Hopefully, you reconsider the 1-star review now that you’re aware that customers manage their orders. Best regards, Chris Founder

Response from PetScyJun 22, 2024

6-27-24: Hello Brenda. Following up to see if you received and “refused” the order so we can issue a refund. Thank you Petscy Support Hell Brenda. PetScy will never send a subscription order if a customer cancels before the order processes. Per our T/C, and every susbcpriton Ecommerce business, we require the customer to cancel any time before the order is processed. Once processed, it’s packaged and sent out immediately. I see back in December you order our 6 month supply on Dec 16th. You had the option to cancel all the way up to June 15th. The order was processed on June 16th and sent. You did cancel any "future orders" that morning. However, the order you are upset about was already processed and sent. As for resolving, you can simply REFUSE the order as mentioned. However, you will want to email [email protected] a couple of days after doing so. Once the tracking information shows that the order was sent back, PetScy will issue a refund. With future orders, with any company, we suggest cancelling before the actual processing date as we will do our best to intercept but its its unlikely. Thank You Chris Founder

Response from PetScyJun 14, 2024

Hello Cathy. Did you check the order tracking link emailed to you? If not, I’ve provided your tracking number and you can plug into the ups tracking link: 92612909840603583018845753 If you don’t want to check, I can tell you tracking shows that it should be delivered by Monday which would be 5 biz days since ordering. Being that the order is being delivered within the normal timeline, I hope you will consider updating your star review as one star means we did a terrible job (unless you think we deserve one star) Appreciate it. Let me know if you face any questions. Chris Founder

Response from PetScyJun 13, 2024

Frank, tracking shows that the order was delivered today. I think you confirmed it in your updated reply. Can you update the stars (unless you think we deserve one star). One star means that we are a disaster of a brand when in actuality we delivered within timely manner. Thanks Chris. Hello Frank. The order was placed on the 8th. A tracking email was sent the 10th (maybe in spam) and tracking below shows that it should be delivered today the 13th (or soon). I hope you will consider updating your review based on this information since everything is moving along accordingly. https://www.ups.com/track?loc=en_US Thank you Chris Founder

Response from PetScyMay 30, 2024

Hello Charles. Did you check tracking? Trackings shows that the order is en route and should be there by Monday. Since the order was placed on a Friday it didn’t go out till the following Tuesday due to the holiday. Being that the order is going through its normal process I hope you consider updating your review based on this information. Let Me know if you have any questions. Chris Founder https://www.ups.com/track?loc=en_US

Response from PetScyMay 27, 2024

Sorry to hear that the chews didn’t help. Sometimes the dogs underlining condition is to severe for supplements. Also, a lot of dogs issues start from their food. You may want to change the flavor of their food and see if that helps. My pup can’t eat chicken flavor or she will scratch all day. I asked my support team to send you an email. Please check your spam in case it goes there. You can also email [email protected] to ensure it doesn’t get lost in spam. Thank you Chris Founder

Response from PetScyMay 3, 2024

Hello Sara, Petscy will never send an order after a customer cancels. The only time a customer will still receive an order is if they cancel on the day of their auto rebill date as we may not be able to get the carrier to pull the order. As for your order, Petscy records/tracks all calls and emails and there is no record of the customer cancelling, let alone reaching out through the proper channels (portal, customer support email or phone #). I understand your frustration if we sent an order that you didn’t want. However, we sent the order as requested. We are a fair and honest company. If you can provide me your cancellation confirmation, that you would’ve received once you cancelled, I will refund the order and you can keep at no costs. In the meantime, I cancelled all future auto ship orders? You had a total of 3 auto bill orders set to send in the summer. You will receive a cancellation confirmation email once completed. As for returning the order. Simply go to petscy.com and order the FAQ there will be a refund option. That option will have a refund form that you will fill out (nothing complicated). From there we will send you a free return label. Once sent in the mail, let us know and we will check tracking and refund asap. If you reply to this review I can ask my support team to email you a return label. Make sure to check your spam. Let me know if you have any questions. We appreciate you as a customer and hope to keep you as one. Chris Founder

Response from PetScyMay 3, 2024

Hello Sonia, sorry to hear that the order was delayed. Besides Amazon, every online biz has to depend on the large couriers (usps, fed ex,ups) and sometimes they misplace orders which causes delays. It’s less than 1% of orders but it does happen. All I can do is apologize and assure you that this isn’t the norm. Let me know if you have any questions. Chris Founder