PetScyReviews of petscy.com

Response from PetScyMay 29, 2026

Hey Patricia, Itch & Allergy Chews can be a little tricky because many of the ingredients that help dogs with allergies are not the best-tasting ingredients. Can you help me understand a little more about what you're seeing? If the chew is left out all day, does your dog refuse to eat it entirely? Or does your dog eventually eat it later in the day? I ask because my own dog has been taking these chews for over 4 years, and more often than not, she doesn't eat them immediately. She'll usually come back and eat them later when she feels like it. For some reason, she's also much more likely to eat the chew if I break it in half first. Let me know what you're experiencing, and we'll see if we can help. Thanks, Chris Founder

Response from PetScyMay 16, 2026

Hi Darryl, We understand your concern and want to assure you that we strive to keep our checkout and subscription options as clear and transparent as possible. Please rest assured that we have already canceled your subscription for you. You will not receive any future shipments or charges, and a cancellation confirmation email should be hitting your inbox shortly. Thank you for reaching out, and if you need help with anything else, please let us know! Best, PetScy Support

Response from PetScyMay 12, 2026

Hello Robert, We are definitely not a scam, as we do not want to send products to customers who no longer want them. Not only is that costly for us, but it also creates a poor customer experience, which is the opposite of what we want. We are always trying to improve the customer experience, so please let me know what we can do differently to make cancellation easier. Currently, if you visit PetScy.com, there is a clearly visible “HELP” dropdown at the top of every page on the site. When clicked, it provides multiple options for managing or canceling your order. On that same page, below the “Contact Us,” “Manage Your Subscription,” and “Log Into My Account” buttons, there is an FAQ section. The very first question listed is “I need to cancel my subscription.” Here is the link so you can see for yourself: https://petscy.com/pages/help-center In addition to allowing customers to manage subscriptions themselves through the website, similar to Amazon, Chewy, and other ecommerce companies, we also print our contact information directly on every product label. Customers can simply call or email us, and we will handle the cancellation for them. We also include our contact information on the tracking stamp, so customers do not even need to open the order to contact us. Finally, the credit card descriptor on your bank statement also includes our contact information. We also send an order confirmation email that customers can reply to directly, which many customers use to manage their orders. Customer feedback is important to us, so please let me know where the blind spot was, as I believed we had created a fairly transparent process. Thank you, Chris Founder

Response from PetScyApr 13, 2026

REPLY: CONFIRMED- CANCELLED. Hey Angie, I’m sorry to hear the chews aren’t helping as expected. Our formula is designed to support dogs with itching through a few key ingredients: Quercetin acts as a natural antihistamine, helping reduce the body’s allergic response and calm itching. Bromelain helps enhance the absorption of quercetin and also supports inflammation reduction. Colostrum supports the immune system and helps address underlying sensitivities that can contribute to skin issues over time. Here’s a general timeline of what you may see: First 1–2 weeks: Quercetin and bromelain begin working on the allergic response and inflammation. You may notice mild improvements like slightly less scratching or redness. Weeks 3–4: Continued reduction in itching and irritation as inflammation is better managed. Some dogs show clearer skin or less frequent flare-ups. 4–8+ weeks: Colostrum helps support the immune system more deeply, which may lead to more consistent, longer-term improvements in skin health and fewer recurring issues. A couple of things to keep in mind—itch products can be tricky. Results are not always all-or-nothing. For example, your dog may be itching 20–30% less and continuing to improve, but it can be hard to notice since the behavior is still present. I’m not saying that’s the case here, but it’s one of the common challenges with these types of supplements. Also, every dog is different. Some may take longer than 30 days to show noticeable results, and in more severe cases, the underlying condition may simply be beyond what a supplement alone can fully resolve. If you haven’t already, I’d suggest trying the loading dosage to temporarily increase the amount and give it one last strong push. I also recommend considering a fish oil (ours or any high-quality option). Omega-3s can be very effective for skin health, and in some cases, that alone makes a big difference. I see your next order is set to rebill on March 18th—would you like me to push that back or cancel it? Let me know how you’d like to proceed, and I’m happy to help. Chris Founder

Response from PetScyApr 6, 2026

Hey Ronald, Can you provide a bit more clarity? We are always trying to improve. On our website, customers can choose between a one-time purchase or a discounted recurring option. There is a toggle switch clearly displayed on the product page to select either option. Was the 2-star rating due to not being aware of the toggle and feeling like a subscription was forced? We are always happy to cancel any subscription order, even if it was placed just to receive the discount. You can simply email [email protected] and we will take care of it right away. Reviews and star ratings are very important to us. If my explanation clears up any concerns about subscriptions, we would really appreciate you updating your review and rating based on that information. If you still feel we did not meet 5-star expectations, could you please let us know why? Any rating under 4 stars does impact our small business, so if there is something else we can improve, I would really like to understand and address it. From what I can tell, the concern may be around subscriptions, but as mentioned above, there is a clearly marked toggle to select your preference. Also, if you reply to this review, I can personally assist you with any future orders. Chris Founder

Response from PetScyMar 7, 2026

Hey Janice, Im following up on my reply below. Want to understand if the timeline if correct below? I’m sorry to hear about your dog. We pride ourselves on being a customer-friendly business. As a dog owner myself, I try to treat customers the way I would want to be treated. I reviewed your order history and spoke with my Customer Support team, but I’m a little confused and want to make sure I have all the correct information. According to our records and the notes from our support team, we don’t see any previous emails requesting a return. The only time you reached out was today, at which point our Customer Support team issued a refund for March’s order without requiring the product to be returned and also provided a return slip for the February order you placed. Unless I’m missing something, it appears that you contacted us today and we issued a refund without requiring the item back. From our perspective, we believed that would be considered five-star service, but please let me know if there is additional information I may be missing. I’d genuinely like to understand what we could have done better? Chris Founder