PetScyReviews of petscy.com

Response from PetScyOct 10, 2026

Hi Mary, We sincerely apologize for the difficulty and inconvenience you’ve experienced in reaching us regarding your subscription. We have sent you a private message directly so we can locate your account and assist with your cancellation immediately. Please check your inbox at your earliest convenience so we can make this right for you. Best, PetScy Support Team

Response from PetScySep 14, 2026

Hello Eileen, I’m sorry to hear that you’re unhappy with your order. I’d like to clarify a few details regarding the size you received. Customers place their own orders directly through PetScy. The product you ordered was listed as “SMALL DENTAL POWDER,” which is displayed when the item is added to the cart, during checkout, and again on the order confirmation. These steps provide multiple opportunities to review the selected size and correct any mistakes before completing the purchase. Regarding the label, I’m not sure what additional changes we could make at this time. I currently have one of the bottles in hand and am able to clearly read all of the information on the label, even without glasses. If you are having difficulty reading the label, all of the product information, including the size, is also available on our website. That said, we certainly want to help resolve the situation. If you intended to order the Large size, we can provide you with a return shipping label. Once the returned product shows that it is in transit, we can send out the Large bottles and charge only the difference in price between the two sizes. I also noticed that this order was placed under our monthly subscription option. I wanted to bring that to your attention in case you did not intend to have the product automatically shipped each month. I can cancel the subscription for you, or, if you prefer, I can change the next shipment date, update the size to Large, and give you a $20 discount on your next order. I’m sorry again that the order did not meet your expectations. We do our best to accurately fulfill orders based on the selections made by our customers, and we’re happy to work with you to find a solution. Please let me know how you’d like to proceed. Best regards, Chris Founder

Response from PetScySep 11, 2026

Hi Gary, Thank you for sharing your feedback with us. We are so sorry for the confusion regarding your order and to hear that these chews were not a good fit for your dog. We have sent you a private message directly so we can resolve your account concerns right away. Best, PetScy Support

Response from PetScyAug 20, 2026

Hey Laurie, I personally reviewed your profile and can see that last month you placed an order for the 2-pack Itch & Allergy Chews. At checkout, the monthly subscription option was selected, which is set to rebill every month. I went ahead and issued a $10 refund for the inconvenience, as I assume the subscription may have been selected by mistake. If you would prefer a full refund, I can also send you a return label. Please also let me know if you'd like me to cancel, postpone, or adjust your subscription. Keep in mind that you locked in a nice subscription discount, so you may prefer to customize the schedule rather than cancel it altogether, but that's completely your call. I can push your next order back by 30, 60, 90 days—or even several months—and I can also change how frequently it rebills going forward. For example, if you'd like your next order to process five months from now and then rebill every two months after that, I can set it up that way. Just reply to this review and let me know what works best for you or if you have any questions. Chris Founder, PetScy Founder

Response from PetScyAug 13, 2026

Thank you for reaching out, Ronald. We completely understand your concern. Please rest assured that we offer a standard one-time purchase option during checkout for customers who prefer not to enroll in auto-shipments. After reviewing your account details, we confirmed that there is no active subscription associated with your order. You will not receive any recurring charges or automatic deliveries from us. If you have any further questions or need additional assistance, please feel free to reach out to our team anytime. Being that you didnt receive any recurring items we kindly ask that you update your review based on this new information. Best, PetScy Support