PetScyReviews of petscy.com

Response from PetScyMay 21, 2025

Hello Carolyn, 5.29.25: Following up as I assume you received your order in a timely manner? If so, I hope you would consider updating your review unless theres something else we can help you with? One Star review means that we failed miserably. I am personally reviewing your order and wanted to provide some feedback. You placed your order Monday at 2pm which means it was sent out on Tuesday (Yesterday). You did email support on Monday and we replied back immediately on Monday. I copied and pasted the response below. That being said, can you let me know what other issues there are that led to a one star review? I am always trying to better the company and your feedback is important. However, I am unsure what the issue is as we responded to your request and sent the order out immediately. If the one star was simply a way to get our attention, I hope you consider deleting or updating as our review score is important to us. If you need help logging into the portal, copy and paste the link we sent you in our original email response coped below. Let me know if I can help with anything else so we can better your experience and review. Chris Founder Tracking Link: https://webtrack.dhlglobalmail.com/orders/33872505199151557/details/9261290198160212661824 Our response: "Hi Carolyn, Thank you for reaching out to us! You may use the link below if you need to access and manage your account: https://petscy.com/tools/recurring/portal/dc5911275ce79607da00f3fa1b8749/overview?token=053128f177ab4b29bddd4a5940954ede If you have anymore questions, let us know.

Response from PetScyMay 19, 2025

Hello Jacqueline, Our chews have helped hundreds of thousands of dogs, so my best guess is that your dog may be allergic to pork, which is the flavor used in the product. Unfortunately, you often don’t know what your dog is allergic to until they’re exposed to it. There may be a silver lining, though. If your dog is allergic to pork, their symptoms might actually be coming from the dog food and flavors you’re currently using. For example, my rescue pitty can only eat salmon or fish-flavored food—beef and chicken cause her to break out. Fish-based foods also contain Omega-3 oils, which are key ingredients for skin health. So you may want to switch your boy's food up as well, may solve a lot of your issues. I truly wish your dog the best of luck and a quick path to comfort. Best, Chris Founder

Response from PetScyMay 19, 2025

Hello Michael, I am following up to my intial response below? I’m the founder of PetScy, and I want to personally assure you that we would never add an order on behalf of a customer. Not only would that be bad business—it’s also unethical. I did see that an order was created on May 17th, two days after you placed an order for two chews on a monthly subscription basis (mentioning this so you can manage accordingly), along with a 5-pack VIP offer. Do you recall clicking on anything on Saturday or revisiting the site? From what I can see on our end, it appears the customer returned and placed another order. If the product had been added internally by a representative, that action would be reflected in our system logs. I appreciate any information you can provide. I take these claims very seriously and want to ensure there is no system glitch. I can also say that we process thousands of orders each week, and this is the first time I’ve encountered an accusation like this. Thank you, Chris Founder, PetScy

Response from PetScyMay 16, 2025

Hey Ricky, PetScy doesn’t manually add orders—everything is done automatically. Reviewing your order, I see that you placed a two-pack and completed checkout. After checkout, some customers see a pop-up offering certain items at a VIP discount. In your case, the pop-up offered an extra bottle of the Itch Relief Plus Chews. The pop-up has two buttons: the first is a purchase button that completes a second transaction, and the second below it declines the offer. It looks like you accidentally clicked the purchase button. Just to clarify, PetScy didn’t add the order—this second transaction was triggered by clicking that button. If you don’t want the discounted item, you can email [email protected] and they’ll send you a free return label and process a refund. Let me know if you have any questions. Chris Founder

Response from PetScyApr 11, 2025

Hello Karen, I’m a bit confused by the situation. Records show that you placed an order two days ago for one jar, as well as the 5-bottle pack upsell offer. Yesterday, you sent an email to support that simply read: "Message: Ordering snafu. Only wanted one jar." We responded with a return label. My question is—when did you attempt to cancel the order? Your message was sent a day after the order had already shipped, so at that point, cancellation was no longer possible. That said, we did work quickly to resolve the issue by providing a return label. Please let me know if I’ve misunderstood anything, and I’ll be happy to help. Based on our current records, it appears you’re trying to cancel an order that has already been sent. Once we receive the returned items, we’ll issue a full refund. Thanks, Chris Founder Hey Karen, following up as we cant close the ticket till we resolve. Thanks Chris 4/11/25

Response from PetScyMar 24, 2025

Hey Stephanie, we apologize for the error. We utilize a third party fullfillment company that may have made a mistake. Did you contact PetScy as we would've resolved once we learned of their mistake? I had my team put another bottle in the mail today so you will receive soon. Can you please reply back to this review once received so I can conclude this issue? Sorry once again, I hope we corrected to your liking. Appreciate your business, Chris Founder